Improve performances with AI Copilot for Contact Center Agent
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68% of employees use ChatGPT for work without informing their boss!
Using OpenAI, specifically ChatGPT, for workplace productivity can pose a risk to enterprises when employees handle sensitive information.
ChatGPT, initially launched as a consumer-oriented service, rapidly gained adoption by over 153 million individuals. Most ChatGPT users found major productivity gains leading to its utilization in the workplace. However, OpenAI did not specifically design ChatGPT to fulfill all enterprise security and privacy requirements.
Utilizing ChatGPT by OpenAI without proper oversight jeopardizes your company's data privacy, intellectual property, and overall IT governance. With Konverso, your business can harness the immense advantages of generative AI without compromising security or data privacy.
AGENT ASSIST
Konverso's Agent Assist powered by generative AI offers real-time support to contact center agents.
It ensures prompt and precise interactions with clients, leading to increased customer satisfaction and streamlined support processes.
VIRTUAL AGENT
Generative AI revolutionizes Konverso's chatbots taking them to new heights of performance and effectiveness. By harnessing the power of advanced artificial intelligence, our chatbots leverage LLMs to generate dynamic and context-aware responses that closely mimic human conversation.
