Want to give your
agents superpowers?

This copilot for customer support agents examines incoming tickets, chats or emails and generates draft responses from a knowledge base, allowing agents to review and modify the content before sending it to customers.

This time-saving process can reduce workload by up to 70%, helping meet service-level agreements and enhancing customer satisfaction.

Improved first contact resolution promotes long-term loyalty, encouraging customers to return.

Agent Assist analyzes sentiments, generates response recommendations in real time and proposes solutions from your knowledge base.

It also summarizes phone and live chat exchanges and delegates simple topics to a customer support chatbot.

Konverso's Agent Assist solution substantially accelerates the onboarding and training of new contact center agents, reduces attrition and therefore optimizes your contact center’s performance and customer satisfaction.