AGENT ASSIST

Want to give your
agents superpowers?

Helping agents to make an impact
with every interaction

Konverso’s Agent Assist helps contact center agents maximize customer satisfaction at every opportunity.
It eases a new agent's onboarding experience while facilitating their ability to rapidly handle a growing number of contacts.

Agents are enabled to go far beyond their SLA targets by automating repetitive daily tasks.

Agent Assist also produces recommendations from multiple knowledge and database systems in seconds. These recommendations are improved through ongoing interactions with agents, meaning the capabilities of Agent Assist are not static but exponential.

PRODUCT FEATURES:

Available in the Agent workspace for high productivity

Leverage transcript text from Live Chat, and IVR

Produce real time recommendations

Provide analytics on performance

Use Intelligent categorization

Prepopulate fields in ticketing systems with collected data

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LEARN & DISCOVER

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Leverage Machine Learning to automate contact centers
Webinar

Leverage Machine Learning to automate contact centers

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