your customer support
Enhance Customer Support
with Konverso's solutions
Customer Support teams' challenges
In the current climate, enterprises do not survive long without fast, personalized customer service at scale. Organizations need—across communication channels—to triage low-value added conversations to a virtual agent and valuable conversations to the most relevant customer service agent.
Konverso’s Customer Support solutions
Konverso helps organizations deliver the best customer service experience possible while reducing the cost of operations. Our Agent Assist maximizes the contact agent's productivity, leading to faster resolutions and reduced time per interaction with customers.
Intelligent Routing intercepts emails or tickets and instantly routes complex incidents to the relevant assignment group. In addition, the Virtual Agent handles most common questions across portals, chat, and more, 24/7. These solutions work in sync with your contact center team to deliver superior customer service.
NowBrains now achieves unparalleled customer support thanks to Konverso. 75% of their customers directly engage online through a conversational interface that is smart, intuitive, and easy to use. Forget complex web forms and exasperating digital customer journeys. Our virtual assistant manages thousands of conversations monthly and routes complex issues, in seconds, to the most relevant experts. The net result is maximum customer satisfaction.