Agentic AI for ITSM

Our Agentic AI for ITSM are here to transform your IT workflow. Designed to handle the most common and time-consuming support requests, our platform empowers your team to move from reactive problem-solving to proactive, strategic IT management.

Why IT Department Needs AI Agents?

In the modern enterprise, the IT department is the backbone of all operations, but it's often overwhelmed by a deluge of repetitive tasks, from password resets to system troubleshooting. This constant stream of manual work diverts valuable time and resources from strategic initiatives and innovative projects.  

Siloed IT Support Systems

Modern enterprises rely on multiple tools, including ITSM, collaboration platforms, IVR, security systems, knowledge bases. Disconnected processes and siloed tools make it difficult for IT teams to work efficiently, leading to duplicated effort, data gaps, and inconsistent user experiences.

Overwhelmed IT Helpdesks

Enterprise IT teams are bombarded with thousands of repetitive requests every day from password resets and MFA lockouts to ticket status checks. These low-value but high-volume queries overwhelm helpdesks, leaving less time to focus on critical projects.

Limited Utilization of Advanced AI

Despite advances in automation and intelligence, many IT support teams continue to rely heavily on manual processes. This results in longer resolution times, higher support costs, and an inability to meet growing employee expectations for fast, always-on service.

Scale Your IT Teams with AI Agents

Boost your IT team with GDPR-compliant AI agents from Konverso. Automate IT tasks and more with a no-code, secure, European platform.

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Ready-to-use AI agents

With Konverso, you can get started in no time using our ready-to-use AI agents, which are the core of our AI-powered next-gen ITSM solutions. You can automate IT teams’ needs and use cases.

It’s as easy as browsing through a library, selecting the right agents and starting the conversation.

An agent for each IT use case

Konverso AI Agents handle everyday IT operations such as password resets, account unlocks, software access requests, and ticket updates in platforms like ServiceNow and Jira. They also provide outage notifications, answer IT FAQs, and simplify asset management queries reducing ticket volume and ensuring employees get faster, always-on support.

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IT Expert
Konverso's IT Expert Agent is equipped with comprehensive knowledge of IT issues, ready to provide answers instantly.

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Ticket Manager
AI for ITSM, our Ticket Manager AI Agent manages all inquiries related to ITSM tickets.

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Service Catalog
AI for ITSM, our Service Catalog AI Agent leverages the ITSM catalog and can recommend specific items to users.

IT Expert

Security Officer
Security Officer AI Agent answers any questions related to your company's security and policies.

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HelpDesk Live Agent
AI for ITSM, our Helpdesk live agent connects user to the live support team on ITSM for immediate assistance.

Create personalized agents

Create personalized agents

Specific company’s needs? Easily design agents for IT support AI automation tailored to the personalized use cases your teams might have.

  • Customize and streamline IT workflows for your team’s exact needs.

  • Train agents on your data, company documents and policies.

  • Deploy new agents in minutes.

Use the agent builder to create the agents that fit your exact teams’ needs and let them start using it in no time.

Customize
Ext. integrations
powerful-integrations

Powerful integrations with your IT ecosystem

Konverso integrates with

  • ServiceNow, Atlassian, EasyVista, Matrix 42, GLPI, and other For core AI ITSM & IT ticketing automation AI Integrations

  • Confluence, SharePoint, Google drive & internal knowledge base: For Knowledge & Search Systems

  • Microsoft, Google : For Collaboration & Communication Platforms

Easily connect your organization's data to Konverso to feed agents with your proprietary data and unleash the full power of our solution.

Made in France

The European AI agent no-code platform for your organization

 

A fully secure & compliant solution

compliant

GDPR compliant

certified

SOC 2 Type II Certified

data-control

Complete data control

The easiest way to deploy AI in your organization

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No-code platform

Built-in RAG

Analytics to monitor usage and performance

The easiest way to deploy AI in your organization

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AI for ITSM to Enhance Employee Experience

By integrating a secure and sovereign AI agent into the daily lives of our
employees, via our internal IT services portal, we are taking a key step towards a
more responsive IT department, and fully at the service of its users
Etienne Meunier
Director of the Regional Service Center at the IT Departmentof Veolia France, Water activity

What it means for your team

Delegate tasks to AI agents now and start generating ROI instantly.

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greater accuracy in answering employee questions

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faster at a series of knowledge work tasks

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more customer issues resolved per hour

Frequently Asked Questions

Get answers to common questions about implementing Konverso's AI Agent in your Information Technology (ITSM) teams. 

What is AI in ITSM?

AI ITSM refers to the use of artificial intelligence within IT Service Management. It enhances traditional ITSM processes by automating repetitive tasks, analyzing service desk data, predicting incidents, and improving response times resulting in faster, more efficient IT support

How does AI for ITSM improve IT service delivery?

AI for ITSM improves service delivery by automating routine requests like password resets and ticket updates, enabling self-service support, and providing predictive insights into IT issues. This reduces ticket backlogs, shortens resolution times, and increases overall employee satisfaction.

Is konverso secure for handling company data?

Konverso takes pride in its secure AI Agent platform. Enterprise-grade AI agents are designed with GDPR compliance, role-based permissions, and data encryption to ensure employee data privacy and security.

How does AI ITSM differ from traditional ITSM?

Traditional ITSM relies heavily on manual processes and human intervention, while AI ITSM leverages automation, machine learning, and natural language processing to handle repetitive tasks, detect patterns, and accelerate issue resolution.

Is agentic AI for ITSM suitable for large and mid size enterprises?

Yes. Agentic AI is especially valuable for enterprises managing complex IT environments. It can orchestrate workflows across multiple tools, handle high ticket volumes, and ensure consistent, proactive IT support at scale.

How quickly can AI for ITSM deliver ROI?

Most organizations see measurable results within weeks of deployment. Common outcomes include reduced ticket volumes, faster resolution times, and improved employee experience—all of which contribute to significant cost savings.

Can Konverso's Agentic AI for ITSM integrate with existing IT tools?

Yes. Konverso's AI ITSM solutions integrate seamlessly with leading ITSM platforms (like ServiceNow, Jira), collaboration tools (like Microsoft Teams and Google), and identity systems (like Active Directory and Okta).

How quickly can Konverso be deployed?

Most IT agents can be deployed within minutes, thanks to pre-built integrations and a no-code platform.

Why use AI for IT support?

AI for IT support reduces ticket volumes, speeds up resolutions, and delivers 24/7 assistance. By combining customizable workflows, orchestrated assistance, and end-to-end coverage, AI empowers IT teams to improve efficiency while enhancing the employee experience.

What is orchestrated AI assistance in IT support?

Orchestrated AI assistance unifies multiple AI agents and integrations into one assistant. Employees can access instant IT help without switching between ServiceNow, Jira, Microsoft Teams, or other platforms, streamlining the entire support experience.

Interested in knowing more?

Book a product demo to see our AI agents in action.