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Automate Employee & Customer Support

with our AI Platform 

Intelligent Automation for Smart Companies

Enjoy Instant Value and Save Costs!

 

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Our AI platform helps our Customers achieve

30%

Reduction in calls to support operations

5%

Increase in user productivity

40%

Increase in customer satisfaction

Konverso’s Virtual Agent is a great add-on to our ServiceNow Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience
Russell Parker, Service Desk Manager
Veolia
NowBrains has chosen Konverso's AI based automated routing technology to automate B2B customer support.
Florent Sorin - Head of Operations. NowBrains
NOWBRAINS
COLAS has chosen Konverso for its Chatbot IT Operations solution to automate its IT support service. Thanks to machine learning and natural language, this multichannel Chatbot will assist all employees from end to end with their most recurring requests and incidents.
Aurélien BEAUGENDRE - Head of Service Desk & Applications
COLAS
SADE selected Konverso Chatbot technology to support employees in their daily work and in the adoption of new business applications for IT, Finance, Purchasing and more
Bruno Annic - CIO
SADE
We already noticed a rise in interactions. Just a few months after the launch; the Chatbot already manages 17% of users’ requests, which is high regarding our end users’ maturity
Alan Connolly, Product Manager
Computacenter
We set up the Kbot in 3 months and eventually expanded it to be accessible to all 11,000 employees. Kbot reduced errors in our request processes. Kbot guided users in our services catalog to find the right services that fit best with their request.
Brigitte Dubel Innovation Lead
AG2R La Mondiale
Konverso has been ranked among top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK Matrix® Assessment 2020
Everest Group
Our two technologies are perfectly complementary. Our Smart Digital Workforce bridges the gap between the artificial intelligence technology developed by Konverso and the information systems of our customers.
Christophe Legland - Partner Success Manager EMEA South
Automation Anywhere
We’re pleased to welcome Konverso’s IVA to the Microsoft Azure Marketplac which offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.
Sajan Parihar, Senior Director
Microsoft Azure Platform at Microsoft Corp
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Our solutions

Our customers automate internal support for their employees (IT, HR, ...) as well as their external support for their customers with the use of our AI platform.

Virtual Agent for Service desk automation

Konverso’s Intelligent Virtual Agent, available in Slack, Microsoft Teams, Google Chat, or Self-Service Portal, helps users and agents get things done quickly. Konverso automates self-help across Enterprise Service Management (IT, HR, Finance, Legal and more.)

 

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Virtual agent for service desk automation

 

VIRTUAL AGENT FOR CUSTOMER SUPPORT Automation

Konverso’s Intelligent Virtual Agent helps customers automate their B2B support for their customers. Agents can focus on complex incidents while delegating to the Virtual Agent the responses to other queries.

 

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Virtual agent for customer support automation

 

Automated Routing

Konverso automates the repetitive and time-consuming processes of classifying, routing tickets, or email. The platform leverages customer historical data and combines it with Machine Learning to triage and route automatically.

 

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Automated Routing

AI Search

Unlock the value of knowledge with AI-search and enable users to find answers to their frequent questions across knowledge bases.

 

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AL search

 

Voicebot & Callbot

The phone and voice still remain important channels for users. Go beyond traditional IVR and leverage Text To Speech and Speech To Text technologies to put the voice back at the heart of the customer experience 

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Voicebot & Callbot

 

Konverso’s AI Platform

Multichannel

Create a consistent secured multi-channel experience for employees and customers.

No code

Manage, extend scenarios and capabilities with no code, easy to configure back office

Advanced NLP

Understands voice, text or touch as well context and user’s digression. Includes a multilingual NLP engine.

Automation

Multiple automation scenarios: from automated routing to data collection and conversational workflows to perform complex actions in third-party apps.

Konverso named one of the top 10 IVA Technology vendors in 2020

Everest Group ranks Konverso among top 10 IVA technology vendors as part of its report «Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

 

READ THE REPORT

Everest Group research

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Customer story : NowBrains adopts Konverso’s Chatbot

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Customer Story : Colas and Konverso’s IT Virtual Agent

Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the summer of 2021, the company...

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Manage Microsoft 365 groups effortlessly with a Chatbot for IT Operations

More enterprises are looking for a more efficient way to resolve common IT issues and to answer questions for...

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