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Intelligent Automation for Smart Companies

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Our AI platform helps our Customers achieve


Reduction in calls to support operations


Increase in user productivity


Increase in customer satisfaction

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The solution is great to help our customers. It saves our customers time and saves our staff from answering questions. The UI is easy to use and user-friendly compared to other solutions my organization has explored. The customer service from Konverso is top-notch. They are always ready and willing to help answer any questions and got us up and running.
Diamond Loyds
This chatbot is so great, helpful, it will surely deflect many issues. It have a lot of features, integration to confluence, slack, MS Teams, etc. Love it!
Robby SW
Easily configurable and excellent experience in using it. The integration to knowledge bases is seamless and the analytics provided by the tool will help you gain an in-depth understanding of your customers' need. The support and readiness to assist displayed by the team is truly amazing and is definitely one of the key element for choosing this tool!Keep up the good work!

Our solutions

Our customers automate internal support for their employees (IT, HR, ...) as well as their external support for their customers with the use of our AI platform.


Konverso’s Intelligent Virtual Agent helps customers automate their B2B support for their customers. Agents can focus on complex incidents while delegating to the Virtual Agent the responses to other queries.


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Virtual agent for customer support automation


Virtual Agent for Service desk automation

Konverso’s Intelligent Virtual Agent, available in Slack, Microsoft Teams, Google Chat, or Self-Service Portal, helps users and agents get things done quickly. Konverso automates self-help across Enterprise Service Management (IT, HR, Finance, Legal and more.)


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Virtual agent for service desk automation


AI Search

Unlock the value of knowledge with AI-search and enable users to find answers to their frequent questions across knowledge bases.


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AL search


Voicebot & Callbot

The phone and voice still remain important channels for users. Go beyond traditional IVR and leverage Text To Speech and Speech To Text technologies to put the voice back at the heart of the customer experience 


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Voicebot & Callbot


Konverso’s Virtual Agent is a great add-on to our ServiceNow Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience
Russell Parker, Service Desk Manager
NowBrains has chosen Konverso's AI based automated routing technology to automate B2B customer support.
Florent Sorin - Head of Operations. NowBrains
COLAS has chosen Konverso for its Chatbot IT Operations solution to automate its IT support service. Thanks to machine learning and natural language, this multichannel Chatbot will assist all employees from end to end with their most recurring requests and incidents.
Aurélien BEAUGENDRE - Head of Service Desk & Applications
SADE selected Konverso Chatbot technology to support employees in their daily work and in the adoption of new business applications for IT, Finance, Purchasing and more
Bruno Annic - CIO
We already noticed a rise in interactions. Just a few months after the launch; the Chatbot already manages 17% of users’ requests, which is high regarding our end users’ maturity
Alan Connolly, Product Manager
We set up the Kbot in 3 months and eventually expanded it to be accessible to all 11,000 employees. Kbot reduced errors in our request processes. Kbot guided users in our services catalog to find the right services that fit best with their request.
Brigitte Dubel Innovation Lead
AG2R La Mondiale
Konverso has been ranked among top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK Matrix® Assessment 2020
Everest Group
Our two technologies are perfectly complementary. Our Smart Digital Workforce bridges the gap between the artificial intelligence technology developed by Konverso and the information systems of our customers.
Christophe Legland - Partner Success Manager EMEA South
Automation Anywhere
We’re pleased to welcome Konverso’s IVA to the Microsoft Azure Marketplac which offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.
Sajan Parihar, Senior Director
Microsoft Azure Platform at Microsoft Corp

Konverso’s AI Platform


Create a consistent secured multi-channel experience for employees and customers.

No code

Manage, extend scenarios and capabilities with no code, easy to configure back office

Advanced NLP

Understands voice, text or touch as well context and user’s digression. Includes a multilingual NLP engine.


Multiple automation scenarios: from automated routing to data collection and conversational workflows to perform complex actions in third-party apps.

Konverso named one of the top 10 IVA Technology vendors 

Everest Group ranks Konverso among top 10 IVA technology vendors as part of its report «Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 



Everest Group research

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