Powered by generative AI the Konverso platform gives your business superpowers !

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We transform user experience with conversational AI & automation

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We support organizations around the world in all industries

Konverso client Veolia
Konverso client Colas
Konverso client Pole Emploi
Konverso client Sade
Konverso client Nowbrains
Konverso client Moser
Konverso client Hudson
Konverso client Air Liquide
Konverso client INRAE
Konverso client Uthealth
Konverso client Schwan Cosmetics
Konverso client Alten
Konverso client Neustar
Konverso client Frutiger
Konverso client Econom
Konverso client Wilson HCG

Generative AI Gives Support Functions
Superpowers!

Our smart platform saves both time and money, increasing employee efficiency and customer satisfaction. 

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AUTOMATE
Recurring
Tasks

Quickly automate 40% of level 1 support cases

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DECREASE
Average
Handling Time

Reduce AHT by 50% and increase satisfaction

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INCREASE
Net Promoter
Score

Win 20% in NPS

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Our products
transform support functions

And increase customer satisfaction with faster resolutions

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VIRTUAL AGENT

Konverso’s Virtual Agent is proactive, personalized and connected.
Available anywhere, it leverages organization's data, knowledge, and systems to deliver outcomes and an amazing experience.

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AGENT ASSIST

By assisting contact center agents at every step of the way, Agent Assist becomes their best friend.
Agent Assist accelerates new agent onboarding, provides the best recommendations in seconds, and takes care of repetitive tasks so that your contact center agent can focus solely on the customer.

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INTELLIGENT ROUTING

Intelligent Routing will transport your company to dizzying heights!
Our innovative technology processes vast quantities of data, and uses intelligent algorithms to instantly triage and direct all incoming messages, emails, and webforms to the appropriate assignment group.
All of which reduces average handling time.

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PLATFORM

The AI Brain
at the heart of Konverso

Cutting edge artificial intelligence and automation technology that will turbocharge your company’s support functions.

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Generative AI

Our platform combines generative AI and AI with enterprise data, knowledge and apps to create unparalleled value.

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Natural Language Processing

NLP processes unstructured text to understand customer intents in emails, chats, phone calls, tickets, and web forms. NLP then orchestrates the next best actions to make.

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AI Search

AI Search combines NLP, Machine Learning, and performance to present the most relevant responses at lightspeed.

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Machine learning

Our platform includes multiple machine learning frameworks (clustering, categorization, similarity learning, and more), which deliver unparalleled value in our solutions.

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Multilingual Technology

Our unique hybrid multilingual model supports organizations worldwide with 19+ languages and more.

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Automation

Our platform includes 100+ pre-built scenarios, a graphical conversational workflow engine, and an SDK that gives your automation team endless possibilities.

PÔLE EMPLOI « The Konverso team perfectly understood our context and our goals. Their solution integrates with Microsoft TEAMS and ServiceNow and it was able to deliver value very quickly as well as an awesome experience. »

Virginie Laurent
Head of the Pole Emploi IT Help Desk

VEOLIA « Konverso’s Virtual Agent is a great add-on to our ServiceNow Platform to deflect contacts to our service desk.
Combined with our live chat, it delivers a unique digital user experience. »

Russel Park
Service Desk Manager

NOWBRAINS « NowBrains has chosen Konverso’s AI based automated routing technology to automate B2B customer support. »

Florent Sorin
Head of Operations

COLAS « COLAS has chosen Konverso for its Chatbot IT Operations solution to automate its IT support service. Thanks to machine learning and natural language, this multichannel Chatbot will assist all employees from end to end with their most recurring requests and incidents. »

Aurélien Beaugendre
Head of Service Desk & Applications

SADE « SADE selected Konverso Chatbot technology to support employees in their daily work and in the adoption of new business applications for IT, Finance, Purchasing and more. »

Bruno Annic
CIO

EVEREST GROUP « Konverso has been ranked among the top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK® Matrix Assessment. »

AUTOMATION ANYWHERE « Our two technologies are perfectly complementary. Our Smart Digital Workforce bridges the gap between the artificial intelligence technology developed by Konverso and the information systems of our customers. »

Christophe Legrand
Partner Success Manager EMEA South

MICROSOFT AZURE « We’re pleased to welcome Konverso’s IVA to the Microsoft Azure Marketplace which offers world-class quality experiences from global trusted partners with solutions testes to work seamlessly with Azure. »

Sajan Parihar
Senior Director

UNIVERSITY OF TEXAS HEALTH « The solution is great to help our customers. It saves our customers time and saves our staff from answering questions. The customer service from Konverso is top-notch. »

Diamond Loyds
Business Systems Analyst

IZENO « This chatbot is great, helpful, it will surely deflect many issues. It has a lot of features, integration to Confluence, Slack, MS Teams, etc. Love it! »

Robby SW
Consultant

AEROW « The integration to knowledge bases is seamless and the analytics provided by the tool will help you gain an in-depth understanding of your customers’ needs. The support and readiness to assist displayed by the team is truly amazing and one of the key element for choosing this tool! »

Nawaaz Sohawon
Associate Manager
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RECOGNIZED BY GLOBAL ANALYST FIRMS

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Konverso among the top vendors
in the Forrester report

Chatbot IT Ops Q3 2022

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Everest Group ranks Konverso among
top vendors in their latest report

Chatbot IT Ops Q3 2022

ABOUT US

Why choose Konverso?

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RECOGNIZED BY
INDUSTRY ANALYSTS

Among the top vendors in conversational AI in 2022

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A DYNAMIC ECOSYSTEM
OF PARTNERS

With local presence

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COMPLIANCE AND
CERTIFICATIONS

To ensure top security

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NO CODE
PLATFORM

Made for business

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MULTIPLE
DEPLOYMENT OPTIONS

Either cloud based or on-prem

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ATTRACTIVE
ECONOMIC MODEL

Usage-based subscription