Powered by generative AI the Konverso platform gives your business superpowers !

We transform user experience with conversational AI & automation

We support organizations around the world in all industries

Generative AI Gives Support Functions
Superpowers!

Our smart platform saves both time and money, increasing employee efficiency and customer satisfaction. 

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AUTOMATE
Recurring
Tasks

Quickly automate 40% of level 1 support cases

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DECREASE
Average
Handling Time

Reduce AHT by 50% and increase satisfaction

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INCREASE
Net Promoter
Score

Win 20% in NPS

Generative AI AT THE HEART OF THE CUSTOMER EXPERIENCE (2024)


Anticipate the future of customer experience: download our CX report and prepare for 2024.

 

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Learn more

Our products
transform support functions

And increase customer satisfaction with faster resolutions

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VIRTUAL AGENT

Konverso’s Virtual Agent is proactive, personalized and connected.
Available anywhere, it leverages organization's data, knowledge, and systems to deliver outcomes and an amazing experience.

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AGENT ASSIST

By assisting contact center agents at every step of the way, Agent Assist becomes their best friend.
Agent Assist accelerates new agent onboarding, provides the best recommendations in seconds, and takes care of repetitive tasks so that your contact center agent can focus solely on the customer.

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AI SEARCH

Create more value by harnessing the power of Generative AI-powered search!
Konverso’s AI Search revolutionizes innovation from its core, enhancing user experience and empowering impact-driven teams with a GenAI powered search functionality and comprehensive content recommendations. Our advanced system ensures a seamless and efficient search process, delivering precise and relevant results in real-time.

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COPILOT RFP

Looking to Boost Your Proposal Submission Rate? Discover Copilot RFP. Put an end to the hassle of dealing with outdated content and overburdened subject matter experts.
With Konverso's Copilot RFP, you can effortlessly generate top-notch responses, even when facing tight deadlines or a high volume of proposals. Accelerate Responses. Meet Deadlines with Ease. Secure RFP Success.

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INTELLIGENT ROUTING

Intelligent Routing will transport your company to dizzying heights!
Our innovative technology processes vast quantities of data, and uses intelligent algorithms to instantly triage and direct all incoming messages, emails, and webforms to the appropriate assignment group.
All of which reduces average handling time.

PLATFORM

The AI Brain
at the heart of Konverso

Cutting edge artificial intelligence and automation technology that will turbocharge your company’s support functions.

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Generative AI

Our platform combines generative AI and AI with enterprise data, knowledge and apps to create unparalleled value.

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Natural Language Processing

NLP processes unstructured text to understand customer intents in emails, chats, phone calls, tickets, and web forms. NLP then orchestrates the next best actions to make.

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AI Search

AI Search combines NLP, Machine Learning, and performance to present the most relevant responses at lightspeed.

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Machine learning

Our platform includes multiple machine learning frameworks (clustering, categorization, similarity learning, and more), which deliver unparalleled value in our solutions.

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Multilingual Technology

Our unique hybrid multilingual model supports organizations worldwide with 19+ languages and more.

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Automation

Our platform includes 100+ pre-built scenarios, a graphical conversational workflow engine, and an SDK that gives your automation team endless possibilities.

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BLOG

Our latest articles

Understanding AI Agents in the Context of GenAI

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The Future of Customer Service: Embracing GenAI and the Symmetry of Attentions

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