Customer story: Pôle Emploi
Pôle Emploi aims to deliver the finest IT support for its employees for them to best...
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AUTOMATE
Recurring
Tasks
Quickly automate 40% of level 1 support cases
DECREASE
Average
Handling Time
Reduce AHT by 50% and increase satisfaction
INCREASE
Net Promoter
Score
Win 20% in NPS
VIRTUAL AGENT
Konverso’s Virtual Agent is proactive, personalized and connected.
Available anywhere, it leverages organization's data, knowledge, and systems to deliver outcomes and an amazing experience.
AGENT ASSIST
By assisting contact center agents at every step of the way, Agent Assist becomes their best friend.
Agent Assist accelerates new agent onboarding, provides the best recommendations in seconds, and takes care of repetitive tasks so that your contact center agent can focus solely on the customer.
INTELLIGENT ROUTING
Intelligent Routing will transport your company to dizzying heights!
Our innovative technology processes vast quantities of data, and uses intelligent algorithms to instantly triage and direct all incoming messages, emails, and webforms to the appropriate assignment group.
All of which reduces average handling time.
Natural Language Processing
NLP processes unstructured text to understand customer intents in emails, chats, phone calls, tickets, and web forms. NLP then orchestrates the next best actions to make.
AI Search
AI Search combines NLP, Machine Learning, and performance to present the most relevant responses at lightspeed.
Machine Learning
Our platform includes multiple machine learning frameworks (clustering, categorization, similarity learning, and more), which deliver unparalleled value in our solutions.
Multilingual Technology
Our unique hybrid multilingual model supports organizations worldwide with 19+ languages and more.
Automation
Our platform includes 100+ pre-built scenarios, a graphical conversational workflow engine, and an SDK that gives your automation team endless possibilities.
