VIRTUAL AGENT
Want to offer your employees IT support 24/7?
Puts your service desk
on auto-pilot
Konverso’s Virtual Agent allows organizations to sidestep the 24/7 tsunami of internal correspondence by proactively responding and assisting with common employee issues, such as password resets.
In doing so, Virtual Agent deflects approximately 40% of service desk interactions.
From IT & HR to Finance & Customer Services, AI Search responds across all departments and becomes an invaluable solution, by quickly learning from user interactions via machine learning.
No matter the complexity of the topic, intelligent routing automatically transfers requests to the proper resolution group.
PRODUCT FEATURES:
Multilingual NLU in 20+ languages
100+ prebuilt conversational workflows
50+ pre-built connectors for ITSM, Digital workplace, RPA, etc.
No code platform to design outbound campaigns
AI Search & Intelligent Routing
35+ pre-built analytics
