VIRTUAL AGENT

Want to offer your employees IT support 24/7?

Puts your service desk
on auto-pilot

Konverso’s Virtual Agent allows organizations to sidestep the 24/7 tsunami of internal correspondence by proactively responding and assisting with common employee issues, such as password resets.

In doing so, Virtual Agent deflects approximately 40% of service desk interactions.

From IT & HR to Finance & Customer Services, AI Search responds across all departments and becomes an invaluable solution, by quickly learning from user interactions via machine learning.

No matter the complexity of the topic, intelligent routing automatically transfers requests to the proper resolution group.

PRODUCT FEATURES:

Multilingual NLU in 20+ languages

100+ prebuilt conversational workflows

50+ pre-built connectors for ITSM, Digital workplace, RPA, etc.

No code platform to design outbound campaigns

AI Search & Intelligent Routing

35+ pre-built analytics

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Suitable for:

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Discover concretely
how our products work

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Calculate your ROI

Discover concretely
how much you can save

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Book a demo

Have a tour of our solutions
with a Konverso Expert

Konverso revolutionizes IT Support
with Generative AI

Our new bots now leverage the power of Generative AI (Large Language Model or LLM) and deliver a truly personalized and natural experience.

Generative AI generates responses without being explicitly told what the correct response should be. This allows the model to be incredibly flexible and capable of handling a wide range of conversational tasks

The deployment of virtual agents has never been as rapid and efficient as it now is.

With Generative Artificial Intelligence, chatbots now offer a range of unique features:   

Large Scale Pre-Training 

Generative AI has been pre-trained on a massive corpus of text data which gives amazing conversational skills.
It is easy to give context and instructions to an AI model in natural language so that your chatbot responds according to the information you provide in the prompts.

Prompts allows you to control your chatbot and avoid hallucinations for instance.

Generate responses 

Forget scripted chatbots. Generative AI leverages enterprise content to generate personalized responses. There is no need to script anything. 

Multilingual capabilities 

Generative AI can understand and generate responses in multiple languages to support your operations around the world

LEARN & DISCOVER

Related articles & webinar

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CUSTOMER STORY

Customer Story : Colas and Konverso’s IT Virtual Agent

Read the story

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ARTICLE

How machine learning applies to virutal agents

Read the article

Add conversational AI to ServiceNow
Webinar

Add conversational AI to ServiceNow

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RECOGNIZED BY GLOBAL ANALYST FIRMS

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Konverso among the top vendors
in the Forrester report

Chatbot IT Ops Q3 2022

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Everest Group ranks Konverso among
top vendors in their latest report

Chatbot IT Ops Q3 2022

ABOUT US

Why choose Konverso?

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RECOGNIZED BY
INDUSTRY ANALYSTS

Among the top vendors in conversational AI in 2022

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A DYNAMIC ECOSYSTEM
OF PARTNERS

With local presence

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COMPLIANCE AND
CERTIFICATIONS

To ensure top security

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NO CODE
PLATFORM

Made for business

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MULTIPLE
DEPLOYMENT OPTIONS

Either cloud based or on-prem

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ATTRACTIVE
ECONOMIC MODEL

Usage-based subscription