Improve performances with AI Copilot for Contact Center Agent
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Find out how the Konverso platform optimizes employee and customer experience
As AI technology is evolving at the speed of light, Konverso is bringing the magic of Generative AI to its platform, enabling teams to unlock their full potential.
Businesses deal with a wide range of information from various sources such as websites, chat conversations, emails, databases, CRM, and ITSM among others.
Today, Konverso's Conversational AI Platform, powered by top-notch Generative AI models can efficiently process and harness all of this information.
Konverso revolutionizes businesses by optimizing workflows, enhancing customer communication, streamlining internal operations, and elevating the quality of both customer and employee experiences, Konverso empowers enterprises to unlock their full potential.
Through the utilization of Large Language Models (LLM), our platform showcases unparalleled proficiency in an extensive range of natural language processing (NLP) tasks, boasting remarkable accuracy.
Using OpenAI, specifically ChatGPT, for workplace productivity can pose a risk to enterprises when employees handle sensitive information.
ChatGPT, initially launched as a consumer-oriented service, rapidly gained adoption by over 153 million individuals. Most ChatGPT users found major productivity gains leading to its utilization in the workplace. However, OpenAI did not specifically design ChatGPT to fulfill all enterprise security and privacy requirements.
Utilizing ChatGPT by OpenAI without proper oversight jeopardizes your company's data privacy, intellectual property, and overall IT governance. With Konverso, your business can harness the immense advantages of generative AI without compromising security or data privacy.
And increase customer satisfaction with faster resolutions
Konverso's Agent Assist powered by generative AI offers real-time support to contact center agents.
It ensures prompt and precise interactions with clients, leading to increased customer satisfaction and streamlined support processes.
Generative AI revolutionizes Konverso's chatbots taking them to new heights of performance and effectiveness. By harnessing the power of advanced artificial intelligence, our chatbots leverage LLMs to generate dynamic and context-aware responses that closely mimic human conversation.