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Service Desk

Customer story : NowBrains adopts Konverso’s Chatbot

NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises...

Customer Story : Colas and Konverso’s IT Virtual Agent

Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the...

IT Support Metrics: the impact of the pandemic and an opportunity for change

It should not come as a surprise that the pandemic has impacted all aspects of the...

Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE)

We asked Senior Executives to share their perspective on the evolution of end-user...

How Machine Learning Automates Employee Contact Center

In previous blogs, I discussed the benefits of Natural Language Processing. Another field...

How konverso chatbot adds value to atlassian jira service management

You have invested time and money in the Atlassian Jira Service Management platform. You...

How Konverso Chatbot adds Value to Atlassian Jira Service Management

You have invested time and money in the Atlassian Jira Service Management platform. You...

Konverso Now Available in the Microsoft Azure Marketplace

As part of Konverso's cooperation with Microsoft, we just announced the availability of...

IT help desk digital transformation roadmap

What is the current status? While literature abounds about the digital transformation, a...

8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform

You have invested time and money in your ServiceNow ITSM platform and need to accelerate...