3 min read

Konverso Now Available in the Microsoft Azure Marketplace

By Bertrand Lafforgue on Aug 31, 2020 6:15:00 PM

As part of Konverso's cooperation with Microsoft, we just announced the availability of Konverso's Intelligent Virtual Agents in the Microsoft Azure Marketplace. We are happy to share this joint press release.

Topics: Service Desk Microsoft
5 min read

IT help desk digital transformation roadmap

By Bertrand Lafforgue on Aug 12, 2020 4:21:20 PM

What is the current status?

While literature abounds about the digital transformation, a key department is still very far from having completed its digitalization: the IT help desk. 

Major investments are starting to be made in ITSM platforms and self-care, but most companies still need to follow through with intelligent automation and a data strategy. Both are necessary to really benefit from the digitalization of their helpdesk and service desks, increase employee productivity and enhance their business strategy. 

Here is the current situation of the support help desk and our insights on how to build your roadmap for the digitalization of your service desk.

Topics: Service Desk
5 min read

8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform

By Bertrand Lafforgue on Aug 5, 2020 5:31:04 PM

You have invested time and money in your ServiceNow ITSM platform and need to accelerate your shift-left strategy ? Do you expect a bigger impact from your self-services and self-care on the efficiency of your IT helpdesk? Self-services and automation are only two of the many reasons Konverso’s clients choose to select our virtual agent.

Topics: Service Desk Helpdesk automation
4 min read

Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel

By Bertrand Lafforgue on Jul 29, 2020 4:22:42 PM

All companies are looking for ways to optimize their business processes, add more self-care to save time and contribute to their shift-left strategy. But IT support is often overlooked as a way to achieve those productivity gains, while numerous studies show that slow IT support undermines all the productivity efforts.

Topics: Service Desk Microsoft Helpdesk automation
4 min read

AI bots: the evolution toward cognitive process automation

By Bertrand Lafforgue on Feb 14, 2020 5:28:40 PM

For years, Chatbots (interacting with humans) and Robotic Process Automation (executing human tasks) have been working “side by side” to help enterprises streamline their operations. With Artificial Intelligence and machine learning, Robotic Process Automation is now merging into Cognitive Process Automation (CPA) that brings more context and knowledge to automation. 

Topics: Service Desk virtual agent Digital Workplace
3 min read

Microsoft enhances Konverso’s bot for employee productivity

By Bertrand Lafforgue on Nov 6, 2019 2:54:20 PM

Microsoft dedicated an article to Konverso in its Microsoft Experiences French blog, as part of a series about innovative start-ups from the Microsoft ecosystem.

Topics: Service Desk Microsoft Digital Workplace
3 min read

IT Service Desk transformation with Virtual Agents

By Bertrand Lafforgue on Sep 30, 2019 7:00:31 PM

While most companies focus on navigating through their digital transformation, providing a good service desk has never been more important. But human and financial resources are stretched thin. 

Topics: Service Desk Helpdesk automation Artificial Intelligence Digital Workplace
2 min read

Microsoft adoption: Top 3 reasons to include a Chatbot

By Bertrand Lafforgue on Aug 26, 2019 8:47:57 PM

Despite Office 365’s high potential business value – improved productivity, increased collaboration and reduced IT service costs – many companies struggle to achieve its promises. 

Topics: Corporate Chatbot Service Desk Microsoft virtual agent
2 min read

Key benefits of AI for Service Desk Automation

By Bertrand Lafforgue on Dec 6, 2018 3:24:44 PM

Companies across the world are amidst transformations to meet the needs of an increasingly digital world. According to IDC, spending on digital transformation in 2023 is expected to reach more than $2 trillion. 

Topics: Service Desk Artificial Intelligence