AI bots: the evolution toward cognitive process automation For years, Chatbots (interacting with humans) and Robotic Process Automation (executing human tasks) have been working... Read more
Microsoft enhances Konverso’s bot for employee productivity Microsoft dedicated an article to Konverso in its Microsoft Experiences French blog, as part of a series about... Read more
IT Service Desk transformation with Virtual Agents While most companies focus on navigating through their digital transformation, providing a good service desk has never... Read more
Microsoft adoption: Top 3 reasons to include a Chatbot Despite Office 365’s high potential business value – improved productivity, increased collaboration and reduced IT... Read more
Key benefits of AI for Service Desk Automation Companies across the world are amidst transformations to meet the needs of an increasingly digital world. According to... Read more
