WEBINAR

How Veolia automates IT Service Desk

Russell Parker from Veolia will share his experience with you during this 20 mins Webinar, 100% free!

It is always interesting to learn from your peers! 

Subject of this On-Demand Webinar:
How Veolia automates IT Service Desk with Konverso Virtual Agent- is an open discussion about key success factors, impact, user feedback, methodology, learnings, and perspectives.

What you will learn

📈  

Veolia's context and objectives to improve its performance

🔎  

Veolia selection process to partner with the right vendor

🚀  

Key features and impact generated by the Konverso Virtual Agent

📚  

The learning and perspectives for future development 

Bertrand Lafforgue

The Host: Bertrand Lafforgue


President and Co-founder of Konverso, Bertrand Lafforgue works alongside many companies in France and abroad to decipher their support service automation problems and develop appropriate solutions. 

Who is this Webinar for?

Head of Innovation or IT Transformation

Product Owner of ITSM solutions

Head of an Enterprise IT Service Desk

User Experience Manager

When the service desk
is poorly automated :

Less than
20%
of the employees

log on to the IT Service Desk self-service portal to report incidents

Less than
15%
of the service desk

agent activities are automated.

Less than
15%
of the employees

use the telephone to contact their service desk for simple requests

For 4 years, Konverso has been assisting numerous companies such as Veolia, SADE, Pôle Emploi, Transdev, Alten, in the digital transformation of their Service Desk.

"Konverso’s Virtual Agent is a great add-on to our ServiceNow Platforms to deflect 45% of our live chat contacts. It delivers a unique digital user experience to our users"

Russell PARKER
Service Desk Manager at Veolia

We support organizations around the world in all industries

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RECOGNIZED BY GLOBAL ANALYST FIRMS

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Konverso among the top vendors
in the Forrester report

Chatbot IT Ops Q3 2022

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   Everest Group ranks Konverso among top vendors in their latest report

Chatbot IT Ops Q3 2022

ABOUT US

Why choose Konverso?

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RECOGNIZED BY
INDUSTRY ANALYSTS

Among the top vendors in conversational AI in 2022

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A DYNAMIC ECOSYSTEM
OF PARTNERS

With local presence

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COMPLIANCE AND
CERTIFICATIONS

To ensure top security

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NO CODE
PLATFORM

Made for business

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MULTIPLE
DEPLOYMENT OPTIONS

Either cloud based or on-prem

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ATTRACTIVE
ECONOMIC MODEL

Usage-based subscription

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