Blogs

Explore Konverso’s blog for expert insights on AI Agents, intelligent automation, and digital transformation. Learn how AI-driven solutions are reshaping business operations, boosting productivity, and enhancing customer experiences across industries.

How Konverso Chatbot adds Value to Atlassian Jira Service Management
You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,...
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Veolia UK & Ireland automates IT Help Desk with Konverso
Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of the Covid-19 pandemic, Veolia...
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Natural Language Processing: how AI understands our languages
Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off...
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How Machine Learning applies to Virtual Agents?
Machine Learning is a vast field and its importance has grown significantly over the last few years. It now plays a key...
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What are the key differences between chatbots and virtual agents?
On paper, bots, chatbots and intelligent virtual agents might seem quite comparable… until you start communicating with...
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What is an Intelligent Virtual Agent ?
You may have already read a lot of studies and white papers about bots, chatbots and intelligent virtual agents....
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What CAN you do with an Intelligent Virtual Agent ?
Intelligent Virtual Agents are conversational bots powered by Artificial Intelligence, capable of assisting humans in a...
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Konverso Now Available in the Microsoft Azure Marketplace
As part of Konverso's cooperation with Microsoft, we just announced the availability of Konverso's Intelligent Virtual...
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IT help desk digital transformation roadmap
What is the current status? While literature abounds about the digital transformation, a key department is still very...
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8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform
You have invested time and money in your ServiceNow ITSM platform and need to accelerate your shift-left strategy ? Do...
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