Agentic AI for Customer Service

Our platform manages Agentic AI for Customer Service, featuring generative AI agents capable of providing instant answers about your products and services, improving customer interactions, and speeding up response times

Why Customer Support Needs AI Agents?

Traditional support models can’t keep up with today’s customer demands.

Escalating operational costs

Growing customer expectations force businesses to scale support teams, but hiring, training, and retaining agents is expensive and often unsustainable.

Lack of access to information

A major challenge for agents is not having the right tools or quick access to a customer's history, product knowledge, or updated policies. This forces them to ask customers to repeat information, search through scattered documents, or transfer calls, leading to slower resolution times, customer frustration, and a negative experience for both the customer and the employee.

Repetitive & high-volume inquiries

Customer service agents often spend a large portion of their time on simple, repetitive tasks like answering frequently asked questions, checking order statuses, or providing basic information. This monotonous work can be draining and prevents them from focusing on more complex, high-value issues that require their expertise and problem-solving skills.

Scale Your Customer Support Teams with AI Agents

Boost your Customer Support teams with GDPR-compliant AI agents from Konverso. Automate Customer support tasks and more with a no-code, secure, European platform.

AI Customer Service Agent
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Ready-to-use AI agents

With Konverso, you can get started in no time using our ready-to-use AI agents, which are the core of our AI-powered next-gen Customer service solutions. You can automate your teams’ needs and use cases.

It’s as easy as browsing through a library, selecting the right agents and starting the conversation.

An agent for each Customer Support use case

Konverso AI Agents handle everyday customer support tasks

HROfficer

Customer Support Agent
This Customer service AI AAgent answers any questions related to company's products by searching through company's product documentations.

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Customer Response Helper
AI for Customer service, this AI Agent helps customer support team craft a response to an issue raised by a customer.

Create personalized agents

Create personalized agents

Specific company’s needs? Easily design AI agents for customer service automation tailored to the personalized use cases your teams might have.

  • Customize and streamline customer support workflows for your team’s exact needs.

  • Train agents on your data, company documents and policies.

  • Deploy new agents in minutes.

Use the agent builder to create the agents that fit your exact teams’ needs and let them start using it in no time.

Customize
Ext. integrations
powerful-integrations

Powerful integrations with your support ecosystem

Konverso integrates with

  • Hubspot, ServiceNow and Atlassian : For Ticketing Integrations

  • Confluence, SharePoint, Google drive & internal knowledge base: For Knowledge & Search Systems

  • Outlook, Microsoft Teams, Google Calender: For collaboration & Communication Platforms

  • HubSpot: For Customer Relationship Management

Easily connect your organization's data to Konverso to feed agents with your proprietary data and unleash the full power of our solution.

Hosted in France

The European AI agent no-code platform for your organization

 

A fully secure & compliant solution

compliant

GDPR-compliant customer support AI

certified

SOC 2 Type II Certified

data-control

Complete data control

The easiest way to deploy AI in your organization

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No-code platform

Built-in RAG

Analytics to monitor usage and performance

The easiest way to deploy AI in your organization

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Companies using AI for customer service

The AI Agents solution is great to help our customers. It saves our customers time and saves our staff from answering questions. The customer service from Konverso is top-notch
Diamond Loyds
Business Systems Analyst at University of Texas Health

What it means for your team

Delegate tasks to AI agents now and start generating ROI instantly.

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greater accuracy in answering employee questions

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faster at a series of knowledge work tasks

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more customer issues resolved per hour

Frequently Asked Questions

Get answers to common questions about implementing Konverso's AI Agent in your Information Technology (ITSM) teams. 

What is an AI customer service agent?

An AI customer service agent is an intelligent virtual assistant that understands intent, answers questions, and automates tasks to improve support efficiency.

Konverso is an AI agent platform that enterprises choose to elevate customer experience.
It empowers businesses to initiate autonomous support and sales conversations, and keep humans in the loop for complex inquiries. .

By combining advanced conversational AI with enterprise-grade integrations, Konverso enables organizations to deliver intelligent, omnichannel experiences that scale, streamline operations, and build stronger customer relationships.

How does Konverso AI for customer service work?

Konverso AI agents understand customer intent, take the right actions, and continuously improve through real-time interactions. They resolve routine requests instantly while seamlessly escalating complex inquiries to human agents with full context—boosting resolution rates and delivering a smoother, more engaging customer experience.

Is Konverso AI for customer service secure and compliant with data privacy regulations?

Konverso takes pride in its secure AI Agent platform.
Enterprise-grade customer service AI agents are designed with GDPR-compliant AI, role-based permissions, and data encryption to ensure employee data privacy and security.

How do AI customer service agents improve operations?

Konverso’s AI agents for customer service handle repetitive requests, boost first-contact resolution, and escalate complex cases to humans with full context—reducing costs and improving satisfaction

What systems can an AI agent for customer service integrate with?

Konverso integrates with CRMs (HubSpot), helpdesks (ServiceNow, JSM), and knowledge bases (Confluence, Microsoft, Google) making AI agent customer service deployments seamless.

How quickly can customer service AI agents be deployed?

Konverso can set up AI agents customer service in minutes, thanks to pre-built connectors, no-code customization, and flexible integration with enterprise systems.

How do customer service AI agents learn and improve?

Konverso’s AI customer service agents continuously learn from interactions, adapt to new requests, and improve accuracy, making them among the top AI agents for customer service in the market

Interested in knowing more?

Book a product demo to see our AI agents in action.