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Human Resources, with an AI Twist!

Our Mission Starts With Humans Human Resources play a vital role in any company. They are...

Intelligent Routing: From 0 to a 100 in under 10 Seconds!

Self-Driving Data Imagine user inquiries automatically found the correct department and...

Call Centers: Agent Assist to the Rescue!

Solutions of the Future Working in a call center can be challenging at times. Employees...

Customer story : NowBrains adopts Konverso’s Chatbot

NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises...

Customer Story : Colas and Konverso’s IT Virtual Agent

Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the...

Manage Microsoft 365 groups effortlessly with a Chatbot for IT Operations

The top 5 Best practices for a highly effective Virtual Agent

The New Normal The pandemic has increased the pressure on Enterprise support functions to...

Build Knowledge automatically from Slack, Teams, Google Chat

Introduction The pandemic has increased the pressure on Enterprise support functions to...

IT Support Metrics: the impact of the pandemic and an opportunity for change

It should not come as a surprise that the pandemic has impacted all aspects of the...

Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE)

We asked Senior Executives to share their perspective on the evolution of end-user...