Human Resources, with an AI Twist! Our Mission Starts With Humans Human Resources play a vital role in any company. They are responsible for the... Read more
Intelligent Routing: From 0 to a 100 in under 10 Seconds! Self-Driving Data Imagine user inquiries automatically found the correct department and contact agent. Imagine there... Read more
Call Centers: Agent Assist to the Rescue! Solutions of the Future Working in a call center can be challenging at times. Employees are expected to provide... Read more
Customer story : NowBrains adopts Konverso’s Chatbot NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises and supports their digital... Read more
Customer Story : Colas and Konverso’s IT Virtual Agent Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the summer of 2021, the company... Read more
The top 5 Best practices for a highly effective Virtual Agent The New Normal The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new... Read more
Build Knowledge automatically from Slack, Teams, Google Chat Introduction The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new... Read more
IT Support Metrics: the impact of the pandemic and an opportunity for change It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service... Read more
Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE) We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital... Read more
