Natural Language Processing: how AI understands our languages Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off... Read more
How Machine Learning applies to Virtual Agents? Machine Learning is a vast field and its importance has grown significantly over the last few years. It now plays a key... Read more
What are the key differences between chatbots and virtual agents? On paper, bots, chatbots and intelligent virtual agents might seem quite comparable… until you start communicating with... Read more
What is an Intelligent Virtual Agent ? You may have already read a lot of studies and white papers about bots, chatbots and intelligent virtual agents.... Read more
What CAN you do with an Intelligent Virtual Agent ? Intelligent Virtual Agents are conversational bots powered by Artificial Intelligence, capable of assisting humans in a... Read more
Konverso Now Available in the Microsoft Azure Marketplace As part of Konverso's cooperation with Microsoft, we just announced the availability of Konverso's Intelligent Virtual... Read more
IT help desk digital transformation roadmap What is the current status? While literature abounds about the digital transformation, a key department is still very... Read more
8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform You have invested time and money in your ServiceNow ITSM platform and need to accelerate your shift-left strategy ? Do... Read more
Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel All companies are looking for ways to optimize their business processes, add more self-care to save time and contribute... Read more
AI bots: the evolution toward cognitive process automation For years, Chatbots (interacting with humans) and Robotic Process Automation (executing human tasks) have been working... Read more
