Blogs: Read the blog posts from Konverso on AI Agents, EX.. (5)

Manage Microsoft 365 groups easily with a Chatbot for IT Operations

Sep 9, 2021 5:52:00 PM

The top 5 Best practices for a highly effective Virtual Agent

Aug 16, 2021 9:24:18 AM

The New Normal The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new...

Build Knowledge automatically from Slack, Teams, Google Chat

Jul 30, 2021 5:35:51 PM

Introduction The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new...

IT Support Metrics: Pandemic Impact and Opportunity for Change

May 18, 2021 4:31:51 PM

It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service...

Leader’s View: Veolia on Transforming the Digital Service Management

May 18, 2021 4:25:57 PM

We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital...

How Machine Learning Automates Employee Contact Center

Mar 12, 2021 3:54:01 PM

In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine...

How Konverso Chatbot adds Value to Atlassian Jira Service Management

Mar 11, 2021 11:50:07 AM

You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,...

Veolia UK & Ireland automates IT Help Desk with Konverso

Oct 20, 2020 5:08:01 PM

Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of the Covid-19 pandemic, Veolia...

What is Natural Language Processing? How AI understands our languages

Oct 7, 2020 4:16:55 PM

Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off...

How Machine Learning applies to Virtual Agents?

Sep 29, 2020 10:40:12 PM

Machine Learning is a vast field and its importance has grown significantly over the last few years. It now plays a key...

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