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Discover how to increase team productivity with personalized AI Agents

Customer Story : Colas and Konverso’s IT Virtual Agent
Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the summer of 2021, the company...
Manage Microsoft 365 groups effortlessly with a Chatbot for IT Operations
The top 5 Best practices for a highly effective Virtual Agent
The New Normal The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new...
Build Knowledge automatically from Slack, Teams, Google Chat
Introduction The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new...
IT Support Metrics: the impact of the pandemic and an opportunity for change
It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service...
Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE)
We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital...
How Machine Learning Automates Employee Contact Center
In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine...
How Konverso Chatbot adds Value to Atlassian Jira Service Management
You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,...
Veolia UK & Ireland automates IT Help Desk with Konverso
Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of the Covid-19 pandemic, Veolia...
Natural Language Processing: how AI understands our languages
Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off...

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