Customer Story : Colas and Konverso’s IT Virtual Agent Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the summer of 2021, the company... Read more
The top 5 Best practices for a highly effective Virtual Agent The New Normal The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new... Read more
Build Knowledge automatically from Slack, Teams, Google Chat Introduction The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new... Read more
IT Support Metrics: the impact of the pandemic and an opportunity for change It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service... Read more
Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE) We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital... Read more
How Machine Learning Automates Employee Contact Center In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine... Read more
How Konverso Chatbot adds Value to Atlassian Jira Service Management You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,... Read more
Veolia UK & Ireland automates IT Help Desk with Konverso Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of the Covid-19 pandemic, Veolia... Read more
Natural Language Processing: how AI understands our languages Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off... Read more
