IT Support Metrics: the impact of the pandemic and an opportunity for change It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service... Read more
Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE) We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital... Read more
How Machine Learning Automates Employee Contact Center In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine... Read more
How Konverso Chatbot adds Value to Atlassian Jira Service Management You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,... Read more
Veolia UK & Ireland automates IT Help Desk with Konverso Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of the Covid-19 pandemic, Veolia... Read more
Natural Language Processing: how AI understands our languages Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off... Read more
How Machine Learning applies to Virtual Agents? Machine Learning is a vast field and its importance has grown significantly over the last few years. It now plays a key... Read more
What are the key differences between chatbots and virtual agents? On paper, bots, chatbots and intelligent virtual agents might seem quite comparable… until you start communicating with... Read more
What is an Intelligent Virtual Agent ? You may have already read a lot of studies and white papers about bots, chatbots and intelligent virtual agents.... Read more
What CAN you do with an Intelligent Virtual Agent ? Intelligent Virtual Agents are conversational bots powered by Artificial Intelligence, capable of assisting humans in a... Read more
