Blog

Discover Konverso's AI solutions: Give Superpowers to your teams with personalized AI Agents

IT Support Metrics: the impact of the pandemic and an opportunity for change
It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service...
Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE)
We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital...
How Machine Learning Automates Employee Contact Center
In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine...
How Konverso Chatbot adds Value to Atlassian Jira Service Management
You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,...
Veolia UK & Ireland automates IT Help Desk with Konverso
Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of the Covid-19 pandemic, Veolia...
Natural Language Processing: how AI understands our languages
Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off...
How Machine Learning applies to Virtual Agents?
Machine Learning is a vast field and its importance has grown significantly over the last few years. It now plays a key...
What are the key differences between chatbots and virtual agents?
On paper, bots, chatbots and intelligent virtual agents might seem quite comparable… until you start communicating with...
What is an Intelligent Virtual Agent ?
You may have already read a lot of studies and white papers about bots, chatbots and intelligent virtual agents....
What CAN you do with an Intelligent Virtual Agent ?
Intelligent Virtual Agents are conversational bots powered by Artificial Intelligence, capable of assisting humans in a...

Interested in knowing more?