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Discover Konverso, AI powered services & IT services desks corporate conversational artificial intelligence solutions: we build virtual assistants bringing new experiences to business users.

Natural Language Processing: how AI understands our languages

Knowing how an AI understands languages is useful to build your own Intelligent Virtual...

How Machine Learning applies to Virtual Agents?

Machine Learning is a vast field and its importance has grown significantly over the last...

What are the key differences between chatbots and virtual agents?

On paper, bots, chatbots and intelligent virtual agents might seem quite comparable…...

What is an Intelligent Virtual Agent ?

You may have already read a lot of studies and white papers about bots, chatbots and...

What CAN you do with an Intelligent Virtual Agent ?

Intelligent Virtual Agents are conversational bots powered by Artificial Intelligence,...

Konverso Now Available in the Microsoft Azure Marketplace

As part of Konverso's cooperation with Microsoft, we just announced the availability of...

IT help desk digital transformation roadmap

What is the current status? While literature abounds about the digital transformation, a...

8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform

You have invested time and money in your ServiceNow ITSM platform and need to accelerate...

Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel

All companies are looking for ways to optimize their business processes, add more...

AI bots: the evolution toward cognitive process automation

For years, Chatbots (interacting with humans) and Robotic Process Automation (executing...