Customer story: Pôle Emploi Pôle Emploi aims to deliver the finest IT support for its employees for them to best serve those looking for a job. Read more
Human Resources, with an AI Twist! Our Mission Starts With Humans Human Resources play a vital role in any company. They are responsible for the... Read more
Intelligent Routing: From 0 to a 100 in under 10 Seconds! Self-Driving Data Imagine user inquiries automatically found the correct department and contact agent. Imagine there... Read more
Call Centers: Agent Assist to the Rescue! Solutions of the Future Working in a call center can be challenging at times. Employees are expected to provide... Read more
Customer story : NowBrains adopts Konverso’s Chatbot NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises and supports their digital... Read more
Customer Story : Colas and Konverso’s IT Virtual Agent Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the summer of 2021, the company... Read more
The top 5 Best practices for a highly effective Virtual Agent The New Normal The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new... Read more
Build Knowledge automatically from Slack, Teams, Google Chat Introduction The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new... Read more
IT Support Metrics: Pandemic Impact and Opportunity for Change It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service... Read more
Leader’s View: Veolia on Transforming the Digital Service Management We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital... Read more
How Machine Learning Automates Employee Contact Center In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine... Read more
How Konverso Chatbot adds Value to Atlassian Jira Service Management You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,... Read more
Veolia UK & Ireland automates IT Help Desk with Konverso Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of the Covid-19 pandemic, Veolia... Read more
Natural Language Processing: how AI understands our languages Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off... Read more
How Machine Learning applies to Virtual Agents? Machine Learning is a vast field and its importance has grown significantly over the last few years. It now plays a key... Read more
What are the key differences between chatbots and virtual agents? On paper, bots, chatbots and intelligent virtual agents might seem quite comparable… until you start communicating with... Read more
What is an Intelligent Virtual Agent ? You may have already read a lot of studies and white papers about bots, chatbots and intelligent virtual agents.... Read more
What CAN you do with an Intelligent Virtual Agent ? Intelligent Virtual Agents are conversational bots powered by Artificial Intelligence, capable of assisting humans in a... Read more
Konverso Now Available in the Microsoft Azure Marketplace As part of Konverso's cooperation with Microsoft, we just announced the availability of Konverso's Intelligent Virtual... Read more
IT help desk digital transformation roadmap What is the current status? While literature abounds about the digital transformation, a key department is still very... Read more
8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform You have invested time and money in your ServiceNow ITSM platform and need to accelerate your shift-left strategy ? Do... Read more
Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel All companies are looking for ways to optimize their business processes, add more self-care to save time and contribute... Read more
AI bots: the evolution toward cognitive process automation For years, Chatbots (interacting with humans) and Robotic Process Automation (executing human tasks) have been working... Read more
Microsoft enhances Konverso’s bot for employee productivity Microsoft dedicated an article to Konverso in its Microsoft Experiences French blog, as part of a series about... Read more
Digital Transformation & ITSM: your journey with Konverso Since we started Konverso in 2017, we now have feedback on the impact of our Virtual agents (chatbots and callbots) and... Read more
IT Service Desk transformation with Virtual Agents While most companies focus on navigating through their digital transformation, providing a good service desk has never... Read more
Microsoft adoption: Top 3 reasons to include a Chatbot Despite Office 365’s high potential business value – improved productivity, increased collaboration and reduced IT... Read more
Digital workplace: the top 3 features for a Virtual Agent Corporate Chatbots are getting smarter at a rapid pace, fuelled by the digital transformation and a growing demand from... Read more
Enterprise chatbot: why join Konverso’s free trial program? Not surprisingly, most companies which have decided to launch their artificial intelligence chatbot project want to... Read more
Konverso ranked among Top 10 IVAs vendors Konverso has been listed among top 10 companies in the Intelligent Virtual Agents (IVAs) market by Everest Group, a... Read more
Chatbot levels : How to choose your AI Virtual Agent ? How smart are chatbots now? Is your bot as smart as you would like it to be? What makes your Virtual Agent smarter or... Read more
Key benefits of AI for Service Desk Automation Companies across the world are amidst transformations to meet the needs of an increasingly digital world. According to... Read more
Why cognitive services for Helpdesk automation makes sense? Today, companies are engaged in a race against time, to accelerate and succeed in their digital transformation. All... Read more
Build or buy your Chatbot? Today, companies embarking on a Virtual Agent project have three choices: they can build their own corporate chatbot,... Read more
Corporate chatbots: the new allies for digital transformation Today, in the digital age, many companies are strengthening the digital culture among their workforce and thoroughly... Read more
Are Corporate Chatbots a lasting trend? “Chatting” or chatting with a virtual assistant is a background trend that now complements our digital interactions,... Read more
