SOC 2 Type II: Konverso's Commitment to your Data Security

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Konverso is very proud to announce that it achieved in November 2023 SOC2 Type II certification.  

In the ever-evolving landscape of data security and privacy, businesses are increasingly recognizing the importance of implementing robust measures to protect sensitive information. With many organizational departments keen to embrace and experiment with generative AI, security leaders must look to adopt technologies, strategies and skills that can enable managed, secure access. One significant benchmark in this regard is SOC 2 TYPE II certification, a framework designed to ensure that companies handle customer data with the utmost care and security.  

Understanding SOC 2 TYPE II Certification  



SOC 2 TYPE II, short for Service Organization Control 2, is a set of standards developed by the American Institute of CPAs (AICPA) to guide companies in securely managing and protecting customer data. Unlike other cybersecurity standards that focus solely on technical aspects, SOC 2 TYPE II encompasses both technological and procedural elements, emphasizing a comprehensive approach to data security. The primary purpose of SOC 2 TYPE II is to ensure that third-party service providers store and process client data in a secure manner. 

SOC 2 TYPE II compliance is centred around five key trust service criteria, often referred to as the "Trust Service Criteria." These include: 

  1. Security: The system is protected against unauthorized access (both physical and logical).
  2. Availability: The system is available for operation and use as committed or agreed.
  3. Processing Integrity: System processing is complete, valid, accurate, timely, and authorized.
  4. Confidentiality: Information designated as confidential is protected as committed or agreed.
  5. Privacy: Personal information is collected, used, retained, disclosed, and disposed of in conformity with the commitments in the entity’s privacy notice. 


Konverso's Commitment to Data Security  



At Konverso, we prioritize the security of your interactions and the protection of your business. Our commitment is reflected in our annual completion of the industry-standard AICPA SOC 2 TYPE II audit, certifying not only the compliance of our data centre but also our internal protocols. 


Comprehensive Security Measures: Konverso has implemented a range of security measures to address the SOC 2 TYPE II criteria for security. This includes robust access controls, encryption protocols, and regular security assessments to identify and mitigate potential vulnerabilities.

High Availability Infrastructure: Ensuring uninterrupted service is a key aspect of SOC 2 TYPE II compliance. Konverso has invested in a high-availability infrastructure that minimizes downtime and guarantees the availability of its services, meeting the stringent standards set by SOC 2 TYPE II.

Data Processing Integrity: Konverso places a strong emphasis on the integrity of its data processing systems. Through stringent data validation processes and regular audits, the company ensures that all data processed is accurate, complete, and authorized

Confidentiality and Privacy: Client confidentiality and privacy are paramount for Konverso. The company has implemented rigorous controls to protect sensitive information, and its privacy practices align with industry regulations and best practices.


Konverso's Robust Data Protection Measures 


Data Ownership: You retain complete ownership of your data and maintain control over information shared with Konverso. You have the authority to decide which content is indexed and which interactions are tracked. 

Data Encryption: Rest easy knowing your data is secured through robust encryption measures. Data is encrypted in transit using TLS 1.2, and at rest, employing minimum cipher parameters of AES-256. 

Data Residency: Understand and govern the processing of your data by selecting the region for replication and hosting. 

Document-Level Permission: Our native connectors ensure that authenticated users only access documents they are authorized to see within your systems. 



In an era where data breaches and cyber threats are constant concerns, SOC 2 TYPE II certification stands as a beacon of trust and assurance. Konverso's commitment to achieving and maintaining SOC 2 TYPE II certification reflects its dedication to upholding the highest standards of data security and privacy. By choosing a SOC 2 TYPE II compliant partner like Konverso, businesses can be confident that their data is in safe hands, fostering a secure and trustworthy digital environment. 

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