Customer story : NowBrains adopts Konverso’s Chatbot NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises and supports their digital... Read more
Customer Story : Colas and Konverso’s IT Virtual Agent Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the summer of 2021, the company... Read more
The top 5 Best practices for a highly effective Virtual Agent The New Normal The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new... Read more
How Machine Learning Automates Employee Contact Center In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine... Read more
Veolia UK & Ireland automates IT Help Desk with Konverso Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of the Covid-19 pandemic, Veolia... Read more
Natural Language Processing: how AI understands our languages Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off... Read more
How Machine Learning applies to Virtual Agents? Machine Learning is a vast field and its importance has grown significantly over the last few years. It now plays a key... Read more
What are the key differences between chatbots and virtual agents? On paper, bots, chatbots and intelligent virtual agents might seem quite comparable… until you start communicating with... Read more
What is an Intelligent Virtual Agent ? You may have already read a lot of studies and white papers about bots, chatbots and intelligent virtual agents.... Read more
