Blogs: Read the blog posts from Konverso on AI Agents, EX..

Customer story: Pôle Emploi partnered with Konverso for IT Support

Pôle Emploi aims to deliver the finest IT support for its employees for them to best serve those looking for a job.

How konverso adds value to atlassian jira service management (JSM)

You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,...

NowBrains adopts Konverso’s Chatbot into its customer portal

NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises and supports their digital...

Customer Story : Colas and Konverso’s IT Virtual Agent

Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the summer of 2021, the company...

Manage Microsoft 365 groups easily with a Chatbot for IT Operations

The top 5 Best practices for a highly effective Virtual Agent

The New Normal The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new...

Build Knowledge automatically from Slack, Teams, Google Chat

Introduction The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new...

IT Support Metrics: Pandemic Impact and Opportunity for Change

It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service...

Leader’s View: Veolia on Transforming the Digital Service Management

We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital...

How Machine Learning Automates Employee Contact Center

In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine...

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