Blogs

Explore Konverso’s blog for expert insights on AI Agents, intelligent automation, and digital transformation. Learn how AI-driven solutions are reshaping business operations, boosting productivity, and enhancing customer experiences across industries.

6 Best Customer Service AI Agent Platforms in 2026
May 2026
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AI Customer Service Agent: How Agentic AI Improves Customer Service
May 2026
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Agentic AI ITSM: Copilot Studio vs Konverso for ITSM- Build vs Buy Explained
May 2026
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Agentic AI in ITSM: How Organisations Are Going from Reactive Support to Autonomous Resolution
Apr 2026
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Customer story: Pôle Emploi partnered with Konverso for IT Support
Jan 2023
Pôle Emploi aims to deliver the finest IT support for its employees for them to best serve those looking for a job.
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How konverso adds value to atlassian jira service management (JSM)
Oct 2022
You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,...
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NowBrains adopts Konverso’s Chatbot into its customer portal
Nov 2021
NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises and supports their digital...
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Customer Story : Colas and Konverso’s IT Virtual Agent
Oct 2021
Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the summer of 2021, the company...
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Manage Microsoft 365 groups easily with a Chatbot for IT Operations
Sep 2021
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The top 5 Best practices for a highly effective Virtual Agent
Aug 2021
The New Normal The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new...
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