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Digital Transformation & ITSM: your journey with Konverso
Since we started Konverso in 2017, we now have feedback on the impact of our Virtual agents (chatbots and callbots) and...
IT Service Desk transformation with Virtual Agents
While most companies focus on navigating through their digital transformation, providing a good service desk has never...
Microsoft adoption: Top 3 reasons to include a Chatbot
Despite Office 365’s high potential business value – improved productivity, increased collaboration and reduced IT...
Digital workplace: the top 3 features for a Virtual Agent
Corporate Chatbots are getting smarter at a rapid pace, fuelled by the digital transformation and a growing demand from...
Enterprise chatbot: why join Konverso’s free trial program?
Not surprisingly, most companies which have decided to launch their artificial intelligence chatbot project want to...
Konverso ranked among Top 10 IVAs vendors
Konverso has been listed among top 10 companies in the Intelligent Virtual Agents (IVAs) market by Everest Group, a...
Chatbot levels : How to choose your AI Virtual Agent ?
How smart are chatbots now? Is your bot as smart as you would like it to be? What makes your Virtual Agent smarter or...
Key benefits of AI for Service Desk Automation
Companies across the world are amidst transformations to meet the needs of an increasingly digital world. According to...
Why cognitive services for Helpdesk automation makes sense?
Today, companies are engaged in a race against time, to accelerate and succeed in their digital transformation. All...
Build or buy your Chatbot?
Today, companies embarking on a Virtual Agent project have three choices: they can build their own corporate chatbot,...

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