For years, Chatbots (interacting with humans) and Robotic Process Automation (executing human tasks) have been working “side by side” to help enterprises streamline their operations. With Artificial Intelligence and machine learning, Robotic Process Automation is now merging into Cognitive Process Automation (CPA) that brings more context and knowledge to automation. 

Microsoft dedicated an article to Konverso in its Microsoft Experiences French blog, as part of a series about innovative start-ups from the Microsoft ecosystem.

While most companies focus on navigating through their digital transformation, providing a good service desk has never been more important. But human and financial resources are stretched thin. 

Despite Office 365’s high potential business value – improved productivity, increased collaboration and reduced IT service costs – many companies struggle to achieve its promises. 

Companies across the world are amidst transformations to meet the needs of an increasingly digital world. According to IDC, spending on digital transformation in 2023 is expected to reach more than $2 trillion.