For years, Chatbots (interacting with humans) and Robotic Process Automation (executing human tasks) have been working “side by side” to help enterprises streamline their operations. With Artificial Intelligence and machine learning, Robotic Process Automation is now merging into Cognitive Process Automation (CPA) that brings more context and knowledge to automation.
4 min read
AI bots: the evolution toward cognitive process automation
By Bertrand Lafforgue on Feb 14, 2020 5:28:40 PM
Topics: Service Desk virtual agent Digital Workplace
3 min read
Microsoft enhances Konverso’s bot for employee productivity
By Bertrand Lafforgue on Nov 6, 2019 2:54:20 PM
Microsoft dedicated an article to Konverso in its Microsoft Experiences French blog, as part of a series about innovative start-ups from the Microsoft ecosystem.
Topics: Service Desk Microsoft Digital Workplace
3 min read
IT Service Desk transformation with Virtual Agents
By Bertrand Lafforgue on Sep 30, 2019 7:00:31 PM
While most companies focus on navigating through their digital transformation, providing a good service desk has never been more important. But human and financial resources are stretched thin.
Topics: Service Desk Helpdesk automation Artificial Intelligence Digital Workplace
2 min read
Microsoft adoption: Top 3 reasons to include a Chatbot
By Bertrand Lafforgue on Aug 26, 2019 8:47:57 PM
Despite Office 365’s high potential business value – improved productivity, increased collaboration and reduced IT service costs – many companies struggle to achieve its promises.
Topics: Corporate Chatbot Service Desk Microsoft virtual agent
2 min read
Key benefits of AI for Service Desk Automation
By Bertrand Lafforgue on Dec 6, 2018 3:24:44 PM
Companies across the world are amidst transformations to meet the needs of an increasingly digital world. According to IDC, spending on digital transformation in 2023 is expected to reach more than $2 trillion.