Posts about

Service Desk (2)

AI bots: the evolution toward cognitive process automation

For years, Chatbots (interacting with humans) and Robotic Process Automation (executing...

Microsoft enhances Konverso’s bot for employee productivity

Microsoft dedicated an article to Konverso in its Microsoft Experiences French blog, as...

IT Service Desk transformation with Virtual Agents

While most companies focus on navigating through their digital transformation, providing...

Microsoft adoption: Top 3 reasons to include a Chatbot

Despite Office 365’s high potential business value – improved productivity, increased...

Key benefits of AI for Service Desk Automation

Companies across the world are amidst transformations to meet the needs of an...