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Manage Microsoft 365 groups effortlessly with a Chatbot for IT Operations

The top 5 Best practices for a highly effective Virtual Agent

The New Normal The pandemic has increased the pressure on Enterprise support functions to...

Build Knowledge automatically from Slack, Teams, Google Chat

Introduction The pandemic has increased the pressure on Enterprise support functions to...

IT Support Metrics: the impact of the pandemic and an opportunity for change

It should not come as a surprise that the pandemic has impacted all aspects of the...

Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE)

We asked Senior Executives to share their perspective on the evolution of end-user...

How Machine Learning Automates Employee Contact Center

In previous blogs, I discussed the benefits of Natural Language Processing. Another field...

How Konverso Chatbot adds Value to Atlassian Jira Service Management

You have invested time and money in the Atlassian Jira Service Management platform. You...

Veolia UK & Ireland automates IT Help Desk with Konverso

Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of...

Natural Language Processing: how AI understands our languages

Knowing how an AI understands languages is useful to build your own Intelligent Virtual...

How Machine Learning applies to Virtual Agents?

Machine Learning is a vast field and its importance has grown significantly over the last...