Build Knowledge automatically from Slack, Teams, Google Chat Introduction The pandemic has increased the pressure on Enterprise support functions to change and adapt to the new... Read more
IT Support Metrics: the impact of the pandemic and an opportunity for change It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service... Read more
Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE) We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital... Read more
How Konverso Chatbot adds Value to Atlassian Jira Service Management You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,... Read more
8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform You have invested time and money in your ServiceNow ITSM platform and need to accelerate your shift-left strategy ? Do... Read more
Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel All companies are looking for ways to optimize their business processes, add more self-care to save time and contribute... Read more
IT Service Desk transformation with Virtual Agents While most companies focus on navigating through their digital transformation, providing a good service desk has never... Read more
Why cognitive services for Helpdesk automation makes sense? Today, companies are engaged in a race against time, to accelerate and succeed in their digital transformation. All... Read more
