5 min read

8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform

By Bertrand Lafforgue on Aug 5, 2020 5:31:04 PM

You have invested time and money in your ServiceNow ITSM platform and need to accelerate your shift-left strategy ? Do you expect a bigger impact from your self-services and self-care on the efficiency of your IT helpdesk? Self-services and automation are only two of the many reasons Konverso’s clients choose to select our virtual agent.

Here are 8 ways Konverso’s Intelligent Virtual Agent brings more value for your ServiceNow environment, with a user-centric and easy to use solution for Service Desk automation and IT service management.

3 min read

Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel

By Bertrand Lafforgue on Jul 29, 2020 4:22:42 PM

All companies are looking for ways to optimize their business processes, add more self-care to save time and contribute to their shift-left strategy. But IT support is often overlooked as a way to achieve those productivity gains, while numerous studies show that slow IT support undermines all the productivity efforts.

If you have already invested in a digital workplace platform like Microsoft Teams, you can increase its usage and value. How ? By adding more automation in the equation. With Konverso’s Virtual Agent for IT support, you are on the fast track of digital transformation to offer a next generation service desk.

3 min read

AI/Bots: from Robotic Process Automation to Cognitive Process Automation

By Bertrand Lafforgue on Feb 14, 2020 5:28:40 PM

3 min read

Microsoft highlights Konverso: “a virtual assistant to boost Employees productivity”

By Bertrand Lafforgue on Nov 6, 2019 2:54:20 PM

Microsoft dedicated an article to Konverso in its Microsoft Experiences French blog, as part of a series about innovative start-ups from the Microsoft ecosystem.

4 min read

Digital Transformation & ITSM: your journey with Konverso

By Bertrand Lafforgue on Oct 1, 2019 7:21:19 PM

Since we started Konverso in 2017, we now have feedback on the impact of our Virtual Assistants (chatbots and callbots) and the way enterprises are shaping their digital strategy to add more virtual assistants. Our clients are envisioning to have multiple Virtual Assistants to support various functions and roles in the Enterprise. Of course, User Experience is critical to maximize adoption and satisfaction. Some mature enterprises are already thinking about a “Mother Bot” that would enable multiple specialized Virtual Assistants to perform their activities with the best seamless experience for the end-user. Therefore our clients want to know how they can leverage our conversational AI platform to extend the bot capacities beyond the IT Service Desk. Good thing we planned for that two years ago by spending time to develop our own conversational AI platform.

3 min read

IT Service Desk: navigating the digital transformation with Virtual Assistants

By Bertrand Lafforgue on Sep 30, 2019 7:00:31 PM

While most companies focus on navigating through their digital transformation, providing a good service desk has never been more important. But human and financial resources are stretched thin. 

2 min read

O365 adoption: Top 3 reasons to include a Digital Workplace Chatbot

By Bertrand Lafforgue on Aug 26, 2019 8:47:57 PM

Despite Office 365’s high potential business value - improved productivity, increased collaboration and reduced IT costs - many companies struggle to achieve its promises. Konverso’s chatbot, specifically designed for the Digital Workplace, can help to boost Office 365 adoption and accelerate ROI. Since 2017, Konverso has been developing its pre-trained conversational AI platform and Konverso Virtual Agent for Office 365. Based on our clients feedback, here are the top 3 reasons to integrate a conversational robot in your Workplace strategy.

3 min read

Digital workplace: the top 3 features for a chatbot/AI Assistant

By Bertrand Lafforgue on Aug 23, 2019 8:47:55 PM

Chatbots are getting smarter at a rapid pace, fueled by a growing demand from enterprise users. Employees are now willing to interact with artificial intelligence agents to gain productivity and simplify their professional digital experience.

2 min read

Enterprise chatbot: why join Konverso’s free trial program?

By Bertrand Lafforgue on Aug 19, 2019 8:47:52 PM

Not surprisingly, most companies which have decided to launch their chatbot project want to test the technology first. This “test and learn” method is the right approach to select the right partner in the exceptionally dynamic “Digital Assistant” market. A wealth of players offer very different approaches.

2 min read

Everest Group ranks Konverso among Top 10 Intelligent Virtual Agents (IVAs) technology vendors

By Bertrand Lafforgue on Aug 9, 2019 6:58:08 PM

Konverso has been listed among top 10 companies in the Intelligent Virtual Agents (IVAs) market by Everest Group, a leading consulting and research firm that advises clients on strategic IT, business services and sourcing. Konverso’s track record in developing AI powered services & IT services desks corporate chatbots since 2017 was taken into account to select us in Everest Group’s 2019 market report Conversing with AI – Intelligent Virtual Agents (IVA).

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