Customer story : NowBrains adopts Konverso’s Chatbot NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises and supports their digital... Read more
Customer Story : Colas and Konverso’s IT Virtual Agent Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the summer of 2021, the company... Read more
IT Support Metrics: the impact of the pandemic and an opportunity for change It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service... Read more
Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE) We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital... Read more
How Machine Learning Automates Employee Contact Center In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine... Read more
How Konverso Chatbot adds Value to Atlassian Jira Service Management You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,... Read more
Konverso Now Available in the Microsoft Azure Marketplace As part of Konverso's cooperation with Microsoft, we just announced the availability of Konverso's Intelligent Virtual... Read more
IT help desk digital transformation roadmap What is the current status? While literature abounds about the digital transformation, a key department is still very... Read more
8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform You have invested time and money in your ServiceNow ITSM platform and need to accelerate your shift-left strategy ? Do... Read more
Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel All companies are looking for ways to optimize their business processes, add more self-care to save time and contribute... Read more
