As part of Konverso's cooperation with Microsoft, we just announced the availability of Konverso's Intelligent Virtual Agents in the Microsoft Azure Marketplace. We are happy to share this joint press release.
Konverso’s Intelligent Virtual Agents Now Available in the Microsoft Azure Marketplace
Microsoft Azure customers worldwide now gain access to Konverso’s Intelligent Virtual Agents. With Konverso and the scalability, reliability and agility of Azure, enterprises can drive the transformation of their IT support channel.
Boulogne-Billancourt, France — August 31, 2020 — Konverso today announced the availability of its Intelligent Virtual Agents in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Konverso’s customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management, to drive the transformation of their IT support channel with AI and automation.
In this time of increased communication and collaboration, the ability to deliver an enterprise-class autonomous IT support channel is more critical than ever. To offer a next-generation service desk, companies worldwide integrate Konverso’s out-of-the-box IT service desk virtual agents into Microsoft Teams. Konverso’s clients increase their service desk availability, decrease mean time to resolution, reduce costly level 1 support calls by 30 percent, and increase employee satisfaction with more self-services.
Konverso has been working on enterprise AI agents, applied artificial intelligence and natural language processing technology since 2017. Konverso’s instantly deployable and scalable solutions are hosted on the Microsoft Azure cloud. Konverso turns Microsoft Teams into an autonomous support channel.
Bertrand Lafforgue, Konverso’s CEO and co-founder said, “The availability of our Intelligent Virtual Agents (IVA) in the Azure Marketplace is another great milestone in Konverso’s collaboration with Microsoft. In recognition of its pioneering mix of AI and cloud, our company got selected in the Microsoft for Startups program in 2017. As a Microsoft Azure cloud-based solution, we have benefited from Microsoft’s open innovation and API strategy. We are now proud that our expertise is made available to a worldwide market on a trusted marketplace.”
Sajan Parihar, Senior Director, Microsoft Azure Platform at Microsoft Corp., said, “We’re pleased to welcome Konverso’s IVA to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”
The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.
Learn more about Konverso’s IVA at its page in the Azure Marketplace.
Konverso is an innovative software company that has developed an AI platform to deploy conversational self-services, workflows, and automation processes that address the most common incidents and service requests in enterprise. Konverso supports its customers, who want to harness the power of artificial intelligence to optimize enterprise support functions. Founded in 2017, the company is based in Boulogne-Billancourt, near Paris, France. Konverso won an Innovation Award from the Ministry of Research.