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Our Virtual Support Agents help Enterprises achieve

30%

Reduction in calls to support operations

5%

Increase in employee productivity

40%

Increase in agent and employee satisfaction

Konverso’s Virtual Agent is a great add-on to our ServiceNow Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience
Russell Parker, Service Desk Manager
Veolia
COLAS has chosen Konverso for its Chatbot IT Operations solution to automate its IT support service. Thanks to machine learning and natural language, this multichannel Chatbot will assist all employees from end to end with their most recurring requests and incidents.
Aurélien BEAUGENDRE - Head of Service Desk & Applications
COLAS
SADE selected Konverso Chatbot technology to support employees in their daily work and in the adoption of new business applications for IT, Finance, Purchasing and more
Bruno Annic - CIO
SADE
NowBrains has chosen Konverso's Machine Learning and Chatbot IT Ops technology to automate its service desk
Florent Sorin - Head of Operations. NowBrains
NOWBRAINS
We already noticed a rise in interactions. Just a few months after the launch; the Chatbot already manages 17% of users’ requests, which is high regarding our end users’ maturity
Alan Connolly, Product Manager
Computacenter
We set up the Kbot in 3 months and eventually expanded it to be accessible to all 11,000 employees. Kbot reduced errors in our request processes. Kbot guided users in our services catalog to find the right services that fit best with their request.
Brigitte Dubel Innovation Lead
AG2R La Mondiale
Konverso has been ranked among top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK Matrix® Assessment 2020
Everest Group
Our two technologies are perfectly complementary. Our Smart Digital Workforce bridges the gap between the artificial intelligence technology developed by Konverso and the information systems of our customers.
Christophe Legland - Partner Success Manager EMEA South
Automation Anywhere
We’re pleased to welcome Konverso’s IVA to the Microsoft Azure Marketplac which offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.
Sajan Parihar, Senior Director
Microsoft Azure Platform at Microsoft Corp
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Our solutions

Konverso pre-packaged Virtual Agents help agents and business users achieve more

Roles Konverso-min (1)

Virtual Agent  for IT Service desk

Konverso’s Intelligent Virtual Agent helps users and agents get things done quickly to ensure the best performance and satisfaction of your IT support

 

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HR VIRTUAL AGENT

Konverso’s Intelligent HR Virtual Agent helps employees in HR queries and empowering HR staff to take up important tasks

 

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Konverso HR page - cropped

TICKETIQ

Konverso’s TicketIQ automates the repetitive and time-consuming processes of creating, classifying, routing tickets for agents. Combined with Virtual Agent for IT Service Desk it will also perform diagnostic and resolution.

 

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Konverso - page tiquetIQ

Virtual Agent for Digital Workplace

Turn your Digital Workplace solution like Microsoft Teams into your autonomous support channel for your employees  

 

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Conversational search

Unlock the value of knowledge with conversational search and enable users to find answers to their  frequent questions  across knowledge bases

 

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Voicebot & Callbot

Konverso partners with leading VoiceAi solution providers for users to interact with Virtual Agent through voice in the most natural way

 

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Konverso’s Conversational AI Platform

Multichannel

Create consistent secured multi-channel experience for your employees.

No code

Manage, extend Virtual Agents with no code/ low code, easy to configure back office

Advanced NLP

Understand voice, text or touch as well context and user’s digression

Automation

Advanced chatbot can guide user, perform complex actions in your IT and collect data.

Konverso named one of the top 10 IVA Technology vendors in 2020

Everest Group ranks Konverso among top 10 IVA technology vendors as part of its report «Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

 

READ THE REPORT

Everest Group research

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Open conversational AI platform for clients and partners to build Virtual Agents

 

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