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Virtual Agents boost employees and agents productivity

Smart bots for Smart Companies

Enjoy Instant Value and Save Costs!

Our Virtual Support Agents help Enterprises achieve

30%

Reduction in calls to support operations

5%

Increase in employee productivity

40%

Increase in agent and employee satisfaction

Konverso’s Virtual Agent is a great add-on to our ServiceNow Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience

Russell Parker, Service Desk Manager

Veolia

We already noticed a rise in interactions. Just a few months after the launch; the Chatbot already manages 17% of users’ requests, which is high regarding our end users’ maturity

Alan Connolly, Product Manager

Computacenter

Our two technologies are perfectly complementary. Our smart Digital Workforce bridges the gap between front-end AI technology developed by Konverso and our customers' information systems.

Christophe Legland, Partner Success Manager Southern Europe

Automation Anywhere

Umanis has been using Kbot for its own internal needs and after 4 months of learning, Kbot achieved more than 80% in employee satisfaction rates in terms of the service quality.

Annick Barbaux Organization and IS Director

Umanis

We set up the Kbot in 3 months and eventually expanded it to be accessible to all 11,000 employees. Kbot reduced errors in our request processes. Kbot guided users in our services catalog to find the right services that fit best with their request.

Brigitte Dubel Innovation Lead

AG2R La Mondiale

Konverso has been ranked among top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK Matrix® Assessment 2020

Everest Group

Our solutions

Konverso pre-packaged Virtual Agents help agents and business users achieve more

Virtual Agent for IT Service desk

Konverso’s Intelligent Virtual Agent helps users and agents get things done quickly to ensure the best performance and satisfaction of your IT support

Virtual Agent for Digital Workplace

Turn your Digital Workplace solution like Microsoft Teams into your autonomous support channel for your employees

Conversational search

Unlock the value of knowledge with conversational search and enable users to find answers to their frequent questions across knowledge bases

Voicebot & Callbot

Konverso partners with leading VoiceAi solution providers for users to interact with Virtual Agent through voice in the most natural way

Konverso’s Conversational AI Platform

Multichannel

Create consistent secured multi-channel experience for your employees.

No code

Manage, extend Virtual Agents with no code/ low code, easy to configure back office

Advanced NLP

Understand voice, text or touch as well context and user’s digression

Automation

Advanced chatbot can guide user, perform complex actions in your IT and collect data.

Reconized by
Global Analysts Firms

Everest Group has ranked Konverso among the top 10 IVA vendors in 2020

Awarded by top Research Center

Awards from the French Ministry of Research and Education.

Integrated with SaaS platforms

Konverso is integrated with Microsoft 365, ServiceNow, Automation Anywhere

Selected by SI

Computacenter partners with Konverso on IT Service Desk Virtual Agent

Konverso named one of the top 10 IVA Technology vendors in 2020

Everest Group ranks Konverso among top 10 IVA technology vendors as part of its report «Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

Live from konverso’s blog

7 min read

Veolia UK & Ireland automates IT Help Desk with Konverso

Oct 20, 2020 by Bertrand Lafforgue

Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of the Covid-19 pandemic, Veolia...

6 min read

Natural Language Processing: how AI understands our languages

Oct 7, 2020 by Amédée Potier

Knowing how an AI understands languages is useful to build your own Intelligent Virtual Agent (IVA) or select an “off...

5 min read

How Machine Learning applies to Virtual Agents?

Sep 29, 2020 by Bertrand Lafforgue

Machine Learning is a vast field and its importance has grown significantly over the last few years. It now plays a key...

Open conversational AI platform for clients and partners to build Virtual Agents

About us

Konverso provides a conversational AI platform to build virtual assistants that bring a new experience to business users and increase their productivity.

Contact us

Address :
98 route de la Reine – 92100 Boulogne Billancourt