konverso-smart-chatbot-virtual-assistant (1) (1)

Conversational AI Platform to boost employees and agents productivity

Smart bots and for Smart Companies

Enjoy Instant Value and Save Costs!

Our Virtual Support Agents help Enterprises achieve

30%

Reduction in calls to support operations

5%

Increase in employee productivity

40%

Increase in agent and employee satisfaction

Konverso’s Virtual Agent is a great add-on to our ServiceNow Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience

Russell Parker, Service Desk Manager

Veolia

COLAS has chosen Konverso for its Chatbot IT Operations solution to automate its IT support service. Thanks to machine learning and natural language, this multichannel Chatbot will assist all employees from end to end with their most recurring requests and incidents.

Aurélien BEAUGENDRE - Head of Service Desk & Applications

COLAS

SADE selected Konverso Chatbot technology to support employees in their daily work and in the adoption of new business applications for IT, Finance, Purchasing and more

Bruno Annic - CIO

SADE

NowBrains has chosen Konverso's Machine Learning and Chatbot IT Ops technology to automate its service desk

Florent Sorin - Head of Operations. NowBrains

NOWBRAINS

We already noticed a rise in interactions. Just a few months after the launch; the Chatbot already manages 17% of users’ requests, which is high regarding our end users’ maturity

Alan Connolly, Product Manager

Computacenter

We set up the Kbot in 3 months and eventually expanded it to be accessible to all 11,000 employees. Kbot reduced errors in our request processes. Kbot guided users in our services catalog to find the right services that fit best with their request.

Brigitte Dubel Innovation Lead

AG2R La Mondiale

Konverso has been ranked among top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK Matrix® Assessment 2020

Everest Group

Our two technologies are perfectly complementary. Our Smart Digital Workforce bridges the gap between the artificial intelligence technology developed by Konverso and the information systems of our customers.

Christophe Legland - Partner Success Manager EMEA South

Automation Anywhere

We’re pleased to welcome Konverso’s IVA to the Microsoft Azure Marketplac which offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.

Sajan Parihar, Senior Director

Microsoft Azure Platform at Microsoft Corp

Our solutions

Konverso pre-packaged Virtual Agents help agents and business users achieve more

Virtual Agent for IT Service desk

Konverso’s Intelligent Virtual Agent helps users and agents get things done quickly to ensure the best performance and satisfaction of your IT support

HR VIRTUAL AGENT

Konverso’s Intelligent HR Virtual Agent helps employees in HR queries and empowering HR staff to take up important tasks

Konverso HR page - cropped

TICKETIQ

Konverso’s TicketIQ automates the repetitive and time-consuming processes of creating, classifying, routing tickets for agents. Combined with Virtual Agent for IT Service Desk it will also perform diagnostic and resolution.

Konverso - page tiquetIQ

Virtual Agent for Digital Workplace

Turn your Digital Workplace solution like Microsoft Teams into your autonomous support channel for your employees

Conversational search

Unlock the value of knowledge with conversational search and enable users to find answers to their frequent questions across knowledge bases

Voicebot & Callbot

Konverso partners with leading VoiceAi solution providers for users to interact with Virtual Agent through voice in the most natural way

Konverso’s Conversational AI Platform

Multichannel

Create consistent secured multi-channel experience for your employees.

No code

Manage, extend Virtual Agents with no code/ low code, easy to configure back office

Advanced NLP

Understand voice, text or touch as well context and user’s digression

Automation

Advanced chatbot can guide user, perform complex actions in your IT and collect data.

Reconized by
Global Analysts Firms

Everest Group has ranked Konverso among the top 10 IVA vendors in 2020

Awarded by top Research Center

Awards from the French Ministry of Research and Education.

Integrated with SaaS platforms

Konverso is integrated with Microsoft 365, ServiceNow, Automation Anywhere

Selected by SI

Computacenter partners with Konverso on IT Service Desk Virtual Agent

Konverso named one of the top 10 IVA Technology vendors in 2020

Everest Group ranks Konverso among top 10 IVA technology vendors as part of its report «Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020

Live from konverso’s blog

4 min read

Manage Microsoft 365 groups effortlessly with a Chatbot for IT Operations

Sep 9, 2021 by Bertrand Lafforgue

More enterprises are looking for a more efficient way to resolve common IT issues and to answer questions for...

9 min read

The top 5 Best practices for a highly effective Virtual Agent

Aug 16, 2021 by Bertrand Lafforgue

Introduction

The New Normal

The pandemic has increased the pressure on Enterprise support functions to change and...

5 min read

Build Knowledge automatically from Slack, Teams, Google Chat

Jul 30, 2021 by Bertrand Lafforgue

IntroductionThe pandemic has increased the pressure on Enterprise support functions to change and adapt to the new...

Open conversational AI platform for clients and partners to build Virtual Agents

About us

Konverso provides a chatbots platform with ready-to-use chatbots and enables to create new specific Virtual Agents that improve employees' productivity.

Contact us

Address :
98 route de la Reine – 92100 Boulogne Billancourt