Multichannel
Create a consistent secured multi-channel experience for employees and customers.
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Intelligent Automation for Smart Companies
Enjoy Instant Value and Save Costs!
Konverso’s Intelligent Virtual Agent, available in Slack, Microsoft Teams, Google Chat, or Self-Service Portal, helps users and agents get things done quickly. Konverso automates self-help across Enterprise Service Management (IT, HR, Finance, Legal and more.)
Konverso’s Intelligent Virtual Agent helps customers automate their B2B support for their customers. Agents can focus on complex incidents while delegating to the Virtual Agent the responses to other queries.
Konverso automates the repetitive and time-consuming processes of classifying, routing tickets, or email. The platform leverages customer historical data and combines it with Machine Learning to triage and route automatically.
Unlock the value of knowledge with AI-search and enable users to find answers to their frequent questions across knowledge bases.
The phone and voice still remain important channels for users. Go beyond traditional IVR and leverage Text To Speech and Speech To Text technologies to put the voice back at the heart of the customer experience
Everest Group ranks Konverso among top 10 IVA technology vendors as part of its report «Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020
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Konverso provides an AI platform with ready-to-use scenarios and solutions to automate employee and customer support. Our portfolio is comprised of solution such Virtual Agent for Service Desk, Virtual Agent for Customer support, AI search, and Automated Routing.
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