Multichannel
Create consistent secured multi-channel experience for your employees.
Reduction in calls to support operations
Increase in employee productivity
Increase in agent and employee satisfaction
Konverso’s Virtual Agent is a great add-on to our ServiceNow Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience
We already noticed a rise in interactions. Just a few months after the launch; the Chatbot already manages 17% of users’ requests, which is high regarding our end users’ maturity
Our two technologies are perfectly complementary. Our smart Digital Workforce bridges the gap between front-end AI technology developed by Konverso and our customers' information systems.
We’re pleased to welcome Konverso’s IVA to the Microsoft Azure Marketplac which offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.
We set up the Kbot in 3 months and eventually expanded it to be accessible to all 11,000 employees. Kbot reduced errors in our request processes. Kbot guided users in our services catalog to find the right services that fit best with their request.
Konverso has been ranked among top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK Matrix® Assessment 2020
Konverso pre-packaged Virtual Agents help agents and business users achieve more
Create consistent secured multi-channel experience for your employees.
Manage, extend Virtual Agents with no code/ low code, easy to configure back office
Understand voice, text or touch as well context and user’s digression
Advanced chatbot can guide user, perform complex actions in your IT and collect data.
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Konverso provides a conversational AI platform to build virtual assistants that bring a new experience to business users and increase their productivity.
Email : contact@konverso.ai
Phone Number : +33 (0)1 41 10 83 53
Address :
98 route de la Reine – 92100 Boulogne Billancourt