Virtual Agents  boost employees and agents productivity

We already noticed a rise in interactions. Just a few months after the launch; the Chatbot already manages 17% of users’ requests, which is high regarding our end users’ maturity

Our two technologies are perfectly complementary. Our smart Digital Workforce bridges the gap between front-end AI technology developed by Konverso and our customers' information systems.

Umanis has been using Kbot for its own internal needs and after 4 months of learning, Kbot achieved more than 80% in employee satisfaction rates in terms of the service quality.

We set up the Kbot in 3 months and eventually expanded it to be accessible to all 11,000 employees. Kbot reduced errors in our request processes. Kbot guided users in our services catalog to find the right services that fit best with their request.

Konverso has been ranked among top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK Matrix® Assessment 2020