We transform user experience with conversational AI & automation

We support organizations around the world in all industries

Give Support Functions
Superpowers!

Our smart platform saves both time and money, increasing employee efficiency and customer satisfaction. 

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AUTOMATE
Recurring
Tasks

Quickly automate 40% of level 1 support cases

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DECREASE
Average
Handling Time

Reduce AHT by 50% and increase satisfaction

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INCREASE
Net Promoter
Score

Win 20% in NPS

Learn more

Our products
transform support functions

And increase customer satisfaction with faster resolutions

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VIRTUAL AGENT

Konverso’s Virtual Agent is proactive, personalized and connected.
Available anywhere, it leverages organization's data, knowledge, and systems to deliver outcomes and an amazing experience.

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AGENT ASSIST

By assisting contact center agents at every step of the way, Agent Assist becomes their best friend.
Agent Assist accelerates new agent onboarding, provides the best recommendations in seconds, and takes care of repetitive tasks so that your contact center agent can focus solely on the customer.

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INTELLIGENT ROUTING

Intelligent Routing will transport your company to dizzying heights!
Our innovative technology processes vast quantities of data, and uses intelligent algorithms to instantly triage and direct all incoming messages, emails, and webforms to the appropriate assignment group.
All of which reduces average handling time.

PLATFORM

The AI Brain
at the heart of Konverso

Cutting edge artificial intelligence and automation technology that will turbocharge your company’s support functions.

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Natural Language Processing

NLP processes unstructured text to understand customer intents in emails, chats, phone calls, tickets, and web forms. NLP then orchestrates the next best actions to make.

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AI Search

AI Search combines NLP, Machine Learning, and performance to present the most relevant responses at lightspeed.

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Machine Learning

Our platform includes multiple machine learning frameworks (clustering, categorization, similarity learning, and more), which deliver unparalleled value in our solutions.

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Multilingual Technology

Our unique hybrid multilingual model supports organizations worldwide with 19+ languages and more.

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Automation

Our platform includes 100+ pre-built scenarios, a graphical conversational workflow engine, and an SDK that gives your automation team endless possibilities.

BLOG

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