Create consistent secured multi-channel experience for your employees.
Reduction in calls to support operations
Increase in employee productivity
Increase in agent and employee satisfaction
Konverso’s Virtual Agent is a great add-on to our ServiceNow Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience
We already noticed a rise in interactions. Just a few months after the launch; the Chatbot already manages 17% of users’ requests, which is high regarding our end users’ maturity
Our two technologies are perfectly complementary. Our smart Digital Workforce bridges the gap between front-end AI technology developed by Konverso and our customers' information systems.
Umanis has been using Kbot for its own internal needs and after 4 months of learning, Kbot achieved more than 80% in employee satisfaction rates in terms of the service quality.
We set up the Kbot in 3 months and eventually expanded it to be accessible to all 11,000 employees. Kbot reduced errors in our request processes. Kbot guided users in our services catalog to find the right services that fit best with their request.
Konverso has been ranked among top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK Matrix® Assessment 2020
Konverso pre-packaged Virtual Agents help agents and business users achieve more
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