Blogs

Explore Konverso’s blog for expert insights on AI Agents, intelligent automation, and digital transformation. Learn how AI-driven solutions are reshaping business operations, boosting productivity, and enhancing customer experiences across industries.

How konverso adds value to atlassian jira service management (JSM)
Oct 11, 2022 3:15:00 PM
You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,...
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IT Support Metrics: Pandemic Impact and Opportunity for Change
May 18, 2021 4:31:51 PM
It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service...
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Leader’s View: Veolia on Transforming the Digital Service Management
May 18, 2021 4:25:57 PM
We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital...
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How Machine Learning Automates Employee Contact Center
Mar 12, 2021 3:54:01 PM
In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine...
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How Konverso Chatbot adds Value to Atlassian Jira Service Management
Mar 11, 2021 11:50:07 AM
You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,...
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Digital Transformation & ITSM: your journey with Konverso
Oct 1, 2019 7:21:19 PM
Since we started Konverso in 2017, we now have feedback on the impact of our Virtual agents (chatbots and callbots) and...
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IT Service Desk transformation with Virtual Agents
Sep 30, 2019 7:00:31 PM
While most companies focus on navigating through their digital transformation, providing a good service desk has never...
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Digital workplace: the top 3 features for a Virtual Agent
Aug 23, 2019 8:47:55 PM
Corporate Chatbots are getting smarter at a rapid pace, fuelled by the digital transformation and a growing demand from...
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Enterprise chatbot: why join Konverso’s free trial program?
Aug 19, 2019 8:47:52 PM
Not surprisingly, most companies which have decided to launch their artificial intelligence chatbot project want to...
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Konverso ranked among Top 10 IVAs vendors
Aug 9, 2019 6:58:08 PM
Konverso has been listed among top 10 companies in the Intelligent Virtual Agents (IVAs) market by Everest Group, a...
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