Posts about

virtual agent

Customer story : NowBrains adopts Konverso’s Chatbot

NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises...

Customer Story : Colas and Konverso’s IT Virtual Agent

Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the...

The top 5 Best practices for a highly effective Virtual Agent

The New Normal The pandemic has increased the pressure on Enterprise support functions to...

How Machine Learning Automates Employee Contact Center

In previous blogs, I discussed the benefits of Natural Language Processing. Another field...

Veolia UK & Ireland automates IT Help Desk with Konverso

Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of...

Natural Language Processing: how AI understands our languages

Knowing how an AI understands languages is useful to build your own Intelligent Virtual...

How Machine Learning applies to Virtual Agents?

Machine Learning is a vast field and its importance has grown significantly over the last...

What are the key differences between chatbots and virtual agents?

On paper, bots, chatbots and intelligent virtual agents might seem quite comparable…...

What is an Intelligent Virtual Agent ?

You may have already read a lot of studies and white papers about bots, chatbots and...

What CAN you do with an Intelligent Virtual Agent ?

Intelligent Virtual Agents are conversational bots powered by Artificial Intelligence,...