4 min read

Digital Transformation & ITSM: your journey with Konverso

By Bertrand Lafforgue on Oct 1, 2019 7:21:19 PM

Since we started Konverso in 2017, we now have feedback on the impact of our Virtual agents (chatbots and callbots) and the way enterprises are shaping their digital strategy to add more virtual agents. Our clients are envisioning to have multiple Virtual Agents  to support various functions and roles in the Enterprise. 

Topics: virtual agent Artificial Intelligence Digital Workplace
3 min read

IT Service Desk transformation with Virtual Agents

By Bertrand Lafforgue on Sep 30, 2019 7:00:31 PM

While most companies focus on navigating through their digital transformation, providing a good service desk has never been more important. But human and financial resources are stretched thin. 

Topics: Service Desk Helpdesk automation Artificial Intelligence Digital Workplace
3 min read

Digital workplace: the top 3 features for a Virtual Agent

By Bertrand Lafforgue on Aug 23, 2019 8:47:55 PM

Corporate Chatbots are getting smarter at a rapid pace, fuelled by the digital transformation and a growing demand from enterprise users. Employees are now willing to interact with artificial intelligence agents to gain productivity and simplify their professional digital experience. 

Topics: Corporate Chatbot Artificial Intelligence Digital Workplace
3 min read

Enterprise chatbot: why join Konverso’s free trial program?

By Bertrand Lafforgue on Aug 19, 2019 8:47:52 PM

Not surprisingly, most companies which have decided to launch their artificial intelligence chatbot project want to test the technology first. This “test and learn” method is the right approach to select the right partner in the exceptionally dynamic “Digital Agent” market. 

Topics: Corporate Chatbot Artificial Intelligence
3 min read

Konverso ranked among Top 10 IVAs vendors

By Bertrand Lafforgue on Aug 9, 2019 6:58:08 PM

Konverso has been listed among top 10 companies in the Intelligent Virtual Agents (IVAs) market by Everest Group, a leading consulting and research firm that advises clients on digital transformation strategic IT, business services and sourcing. 

Topics: virtual agent Artificial Intelligence
5 min read

Chatbot levels : How to choose your AI Virtual Agent ?

By Bertrand Lafforgue on Aug 4, 2019 12:56:28 PM

How smart are chatbots now? Is your bot as smart as you would like it to be? What makes your Virtual Agent smarter or less capable than your competitor’s? There has never been such a gap among chatbot solutions on the market and more challenges for enterprise decision makers to really know what virtual agent to pick.

Topics: virtual agent Artificial Intelligence
2 min read

Key benefits of AI for Service Desk Automation

By Bertrand Lafforgue on Dec 6, 2018 3:24:44 PM

Companies across the world are amidst transformations to meet the needs of an increasingly digital world. According to IDC, spending on digital transformation in 2023 is expected to reach more than $2 trillion. 

Topics: Service Desk Artificial Intelligence