Posts about

Artificial Intelligence

IT Support Metrics: the impact of the pandemic and an opportunity for change

It should not come as a surprise that the pandemic has impacted all aspects of the...

Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE)

We asked Senior Executives to share their perspective on the evolution of end-user...

How Machine Learning Automates Employee Contact Center

In previous blogs, I discussed the benefits of Natural Language Processing. Another field...

How konverso chatbot adds value to atlassian jira service management

You have invested time and money in the Atlassian Jira Service Management platform. You...

How Konverso Chatbot adds Value to Atlassian Jira Service Management

You have invested time and money in the Atlassian Jira Service Management platform. You...

Digital Transformation & ITSM: your journey with Konverso

Since we started Konverso in 2017, we now have feedback on the impact of our Virtual...

IT Service Desk transformation with Virtual Agents

While most companies focus on navigating through their digital transformation, providing...

Digital workplace: the top 3 features for a Virtual Agent

Corporate Chatbots are getting smarter at a rapid pace, fuelled by the digital...

Enterprise chatbot: why join Konverso’s free trial program?

Not surprisingly, most companies which have decided to launch their artificial...

Konverso ranked among Top 10 IVAs vendors

Konverso has been listed among top 10 companies in the Intelligent Virtual Agents (IVAs)...