Bertrand Lafforgue

Bertrand Lafforgue

Bertrand has co-founded Konverso where he leads strategy, sales, partnerships and business development. Konverso has developed a vertical chatbot powered by artificial intelligence to augment the Service Desk team to better support millions of employees everyday.

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Veolia UK & Ireland automates IT Help Desk with Konverso

Veolia UK & Ireland automates IT Help Desk with Konverso

Veolia UK & Ireland started working with Konverso in February 2020. In the first weeks of...

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How Machine Learning applies to Virtual Agents?

How Machine Learning applies to Virtual Agents?

Machine Learning is a vast field and its importance has grown significantly over the last...

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What are the key differences between chatbots and virtual agents?

What are the key differences between chatbots and virtual agents?

On paper, bots, chatbots and intelligent virtual agents might seem quite comparable…...

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What is an Intelligent Virtual Agent ?

What is an Intelligent Virtual Agent ?

You may have already read a lot of studies and white papers about bots, chatbots and...

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Konverso Now Available in the Microsoft Azure Marketplace

Konverso Now Available in the Microsoft Azure Marketplace

As part of Konverso's cooperation with Microsoft, we just announced the availability of...

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IT help desk digital transformation roadmap

IT help desk digital transformation roadmap

What is the current status? While literature abounds about the digital transformation, a...

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8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform

8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform

You have invested time and money in your ServiceNow ITSM platform and need to accelerate...

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Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel

Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel

All companies are looking for ways to optimize their business processes, add more...

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AI bots: the evolution toward cognitive process automation

AI bots: the evolution toward cognitive process automation

For years, Chatbots (interacting with humans) and Robotic Process Automation (executing...

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Microsoft enhances Konverso’s bot for employee productivity

Microsoft enhances Konverso’s bot for employee productivity

Microsoft dedicated an article to Konverso in its Microsoft Experiences French blog, as...

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RECOGNIZED BY GLOBAL ANALYST FIRMS

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Konverso among the top vendors
in the Forrester report

Chatbot IT Ops Q3 2022

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   Everest Group ranks Konverso among top vendors in their latest report

Chatbot IT Ops Q3 2022

ABOUT US

Why choose Konverso?

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RECOGNIZED BY
INDUSTRY ANALYSTS

Among the top vendors in conversational AI in 2022

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A DYNAMIC ECOSYSTEM
OF PARTNERS

With local presence

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COMPLIANCE AND
CERTIFICATIONS

To ensure top security

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NO CODE
PLATFORM

Made for business

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MULTIPLE
DEPLOYMENT OPTIONS

Either cloud based or on-prem

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ATTRACTIVE
ECONOMIC MODEL

Usage-based subscription

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