Bertrand Lafforgue

Bertrand Lafforgue

Bertrand has co-founded Konverso where he leads strategy, sales, partnerships and business development. Konverso has developed a vertical chatbot powered by artificial intelligence to augment the Service Desk team to better support millions of employees everyday.

Customer story: Pôle Emploi

Pôle Emploi aims to deliver the finest IT support for its employees for them to best...

Customer story : NowBrains adopts Konverso’s Chatbot

NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises...

Customer Story : Colas and Konverso’s IT Virtual Agent

Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the...

Manage Microsoft 365 groups effortlessly with a Chatbot for IT Operations

The top 5 Best practices for a highly effective Virtual Agent

The New Normal The pandemic has increased the pressure on Enterprise support functions to...

Build Knowledge automatically from Slack, Teams, Google Chat

Introduction The pandemic has increased the pressure on Enterprise support functions to...

IT Support Metrics: the impact of the pandemic and an opportunity for change

It should not come as a surprise that the pandemic has impacted all aspects of the...

Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE)

We asked Senior Executives to share their perspective on the evolution of end-user...

How Machine Learning Automates Employee Contact Center

In previous blogs, I discussed the benefits of Natural Language Processing. Another field...

How konverso chatbot adds value to atlassian jira service management

You have invested time and money in the Atlassian Jira Service Management platform. You...