How smart are chatbots now? Is your bot as smart as you would like it to be? What makes your Virtual Agent smarter or less capable than your competitor’s? There has never been such a gap among chatbot solutions on the market and more challenges for enterprise decision makers to really know what virtual agent to pick.

Today, companies are engaged in a race against time, to accelerate and succeed in their digital transformation. All functions within the organization are concerned by this transformation, but some of them are on the front line, like the Service Desk.