Posts about

Helpdesk automation

Manage Microsoft 365 groups effortlessly with a Chatbot for IT Operations

Build Knowledge automatically from Slack, Teams, Google Chat

Introduction The pandemic has increased the pressure on Enterprise support functions to...

IT Support Metrics: the impact of the pandemic and an opportunity for change

It should not come as a surprise that the pandemic has impacted all aspects of the...

Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE)

We asked Senior Executives to share their perspective on the evolution of end-user...

How konverso chatbot adds value to atlassian jira service management

You have invested time and money in the Atlassian Jira Service Management platform. You...

How Konverso Chatbot adds Value to Atlassian Jira Service Management

You have invested time and money in the Atlassian Jira Service Management platform. You...

8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform

You have invested time and money in your ServiceNow ITSM platform and need to accelerate...

Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel

All companies are looking for ways to optimize their business processes, add more...

IT Service Desk transformation with Virtual Agents

While most companies focus on navigating through their digital transformation, providing...

Why cognitive services for Helpdesk automation makes sense?

Today, companies are engaged in a race against time, to accelerate and succeed in their...