5 min read

8 ways Konverso’s Virtual Agent adds value to your ServiceNow platform

By Bertrand Lafforgue on Aug 5, 2020 5:31:04 PM

You have invested time and money in your ServiceNow ITSM platform and need to accelerate your shift-left strategy ? Do you expect a bigger impact from your self-services and self-care on the efficiency of your IT helpdesk? Self-services and automation are only two of the many reasons Konverso’s clients choose to select our virtual agent.

Topics: Service Desk Helpdesk automation
4 min read

Microsoft Teams + Konverso = Enterprise autonomous IT Support Channel

By Bertrand Lafforgue on Jul 29, 2020 4:22:42 PM

All companies are looking for ways to optimize their business processes, add more self-care to save time and contribute to their shift-left strategy. But IT support is often overlooked as a way to achieve those productivity gains, while numerous studies show that slow IT support undermines all the productivity efforts.

Topics: Service Desk Microsoft Helpdesk automation
3 min read

IT Service Desk transformation with Virtual Agents

By Bertrand Lafforgue on Sep 30, 2019 7:00:31 PM

While most companies focus on navigating through their digital transformation, providing a good service desk has never been more important. But human and financial resources are stretched thin. 

Topics: Service Desk Helpdesk automation Artificial Intelligence Digital Workplace
2 min read

Why cognitive services for Helpdesk automation makes sense?

By Bertrand Lafforgue on Apr 10, 2018 10:52:54 AM

Today, companies are engaged in a race against time, to accelerate and succeed in their digital transformation. All functions within the organization are concerned by this transformation, but some of them are on the front line, like the Service Desk. 

Topics: Helpdesk automation virtual agent