Bertrand Lafforgue

Bertrand Lafforgue

Bertrand has co-founded Konverso where he leads strategy, sales, partnerships and business development. Konverso has developed a vertical chatbot powered by artificial intelligence to augment the Service Desk team to better support millions of employees everyday.

Microsoft enhances Konverso’s bot for employee productivity

Microsoft dedicated an article to Konverso in its Microsoft Experiences French blog, as...

Digital Transformation & ITSM: your journey with Konverso

Since we started Konverso in 2017, we now have feedback on the impact of our Virtual...

IT Service Desk transformation with Virtual Agents

While most companies focus on navigating through their digital transformation, providing...

Microsoft adoption: Top 3 reasons to include a Chatbot

Despite Office 365’s high potential business value – improved productivity, increased...

Digital workplace: the top 3 features for a Virtual Agent

Corporate Chatbots are getting smarter at a rapid pace, fuelled by the digital...

Enterprise chatbot: why join Konverso’s free trial program?

Not surprisingly, most companies which have decided to launch their artificial...

Konverso ranked among Top 10 IVAs vendors

Konverso has been listed among top 10 companies in the Intelligent Virtual Agents (IVAs)...

Chatbot levels : How to choose your AI Virtual Agent ?

How smart are chatbots now? Is your bot as smart as you would like it to be? What makes...

Key benefits of AI for Service Desk Automation

Companies across the world are amidst transformations to meet the needs of an...

Why cognitive services for Helpdesk automation makes sense?

Today, companies are engaged in a race against time, to accelerate and succeed in their...