Create a consistent secured multi-channel experience for employees and customers.
Reduction in calls to support operations
Increase in user productivity
Increase in customer satisfaction
The solution is great to help our customers. It saves our customers time and saves our staff from answering questions. The UI is easy to use and user-friendly compared to other solutions my organization has explored. The customer service from Konverso is top-notch. They are always ready and willing to help answer any questions and got us up and running.
This chatbot is so great, helpful, it will surely deflect many issues. It have a lot of features, integration to confluence, slack, MS Teams, etc. Love it!
Easily configurable and excellent experience in using it. The integration to knowledge bases is seamless and the analytics provided by the tool will help you gain an in-depth understanding of your customers' need. The support and readiness to assist displayed by the team is truly amazing and is definitely one of the key element for choosing this tool!Keep up the good work!
Our customers automate internal support for their employees (IT, HR, ...) as well as their external support for their customers with the use of our AI platform.
Konverso’s Intelligent Virtual Agent, available in Slack, Microsoft Teams, Google Chat, or Self-Service Portal, helps users and agents get things done quickly. Konverso automates self-help across Enterprise Service Management (IT, HR, Finance, Legal and more.)
Konverso’s Virtual Agent is a great add-on to our ServiceNow Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience
NowBrains has chosen Konverso's AI based automated routing technology to automate B2B customer support.
COLAS has chosen Konverso for its Chatbot IT Operations solution to automate its IT support service. Thanks to machine learning and natural language, this multichannel Chatbot will assist all employees from end to end with their most recurring requests and incidents.
SADE selected Konverso Chatbot technology to support employees in their daily work and in the adoption of new business applications for IT, Finance, Purchasing and more
We already noticed a rise in interactions. Just a few months after the launch; the Chatbot already manages 17% of users’ requests, which is high regarding our end users’ maturity
We set up the Kbot in 3 months and eventually expanded it to be accessible to all 11,000 employees. Kbot reduced errors in our request processes. Kbot guided users in our services catalog to find the right services that fit best with their request.
Konverso has been ranked among top Intelligent Virtual Agents Technology Vendors as part of Everest Group Products PEAK Matrix® Assessment 2020
Our two technologies are perfectly complementary. Our Smart Digital Workforce bridges the gap between the artificial intelligence technology developed by Konverso and the information systems of our customers.
We’re pleased to welcome Konverso’s IVA to the Microsoft Azure Marketplac which offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.
NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises and supports their digital...
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