How to enhance AI responses with Retrieval-Augmented Generation (RAG) and Agentic RAG? Read Time: 4 minutes Read more
Advantages of Generative AI in Business Trandormation: Practical use cases for enhanced efficiency Read Time: 3 minutes Read more
Revolutionizing customer interactions: how does generative ai enhance customer service in businesses Read Time: 3 minutes Read more
The advantages of conversational AI platforms for business scalability Read Time: 3 minutes Read more
IT Support Metrics: the impact of the pandemic and an opportunity for change It should not come as a surprise that the pandemic has impacted all aspects of the workplace, including the service... Read more
Leader’s point of view : Veolia’s insights on the transformation of the Digital Service Management Centre of Expertise (DSM CoE) We asked Senior Executives to share their perspective on the evolution of end-user support and the Digital... Read more
How Machine Learning Automates Employee Contact Center In previous blogs, I discussed the benefits of Natural Language Processing. Another field of interest is machine... Read more
How Konverso Chatbot adds Value to Atlassian Jira Service Management You have invested time and money in the Atlassian Jira Service Management platform. You want to unlock more value,... Read more
Digital Transformation & ITSM: your journey with Konverso Since we started Konverso in 2017, we now have feedback on the impact of our Virtual agents (chatbots and callbots) and... Read more
IT Service Desk transformation with Virtual Agents While most companies focus on navigating through their digital transformation, providing a good service desk has never... Read more
