📈 Improve your Shift Left strategy by rethinking it around the digital world.
🔎 Build a clear roadmap and automate priority use cases for your IT Service Desk.
🚀 Optimize the digital journey of your target users by combining the digital and human aspects.
📚 Establish a culture of data and knowledge
👉 Head of Innovation or IT Transformation
👉 Product Owner of ITSM solutions
👉 Head of an Enterprise IT Service Desk
👉 User Experience Manager
Of the employees log on to the IT Service Desk self-service portal to report incidents.
Of the Service Desk agent activities are automated.
Of the Employees use the telephone to contact their service desk for simple requests.
This masterclass comes with a step-by-step support that will allow you to make the necessary adjustments to your strategy and boost your productivity!
We benefited from very successful support during the audit and scoping phase of the project, which enabled us to identify the automation solution best suited to our context and our data.