WEBINAR

The 4 errors that block the automation of your it service desk

This masterclass comes with a step-by-step support that will help you to implement the necessary adjustments to boost your productivity!

What are the major errors that block the automation of your internal service desk?

What are the best practices to set up to successfully automate your service desk and gain in productivity?

We share our expertise with you during this 20 mins masterclass, 100% free!

What you will learn

📈

Improve your Shift Left strategy by rethinking it around the digital world.

🔎

Build a clear roadmap and automate priority use cases for your IT Service Desk.

🚀

Optimize the digital journey of your target users by combining the digital and human aspects.

📚

Establish a culture of data and knowledge

The Host
Bertrand Lafforgue

President and Co-founder of Konverso, Bertrand Lafforgue works alongside many companies in France and abroad to decipher their support service automation problems and develop appropriate solutions.

Who is this Webinar for?

Head of Innovation or IT Transformation

Product Owner of ITSM solutions

Head of an Enterprise IT Service Desk

User Experience Manager

When the service desk
is poorly automated :

Less than
20%
of the employees

log on to the IT Service Desk self-service portal to report incidents

Less than
15%
of the service desk

agent activities are automated.

Less than
15%
of the employees

use the telephone to contact their service desk for simple requests

For 4 years, Konverso has been assisting numerous companies such as Veolia, SADE, Pôle Emploi, Transdev, Alten, in the digital transformation of their Service Desk.

"We benefited from very successful support during the audit and scoping phase of the project, which enabled us to identify the automation solution best suited to our context and our data."

Jean-Claude DI MARTINO

Proximity Services and Deployment Department, Pôle Emploi

We support organizations around the world in all industries

The content in details

Error #1:
Your Shift Left Strategy Has Little Impact

Your end users are not autonomous.
Few actions in your IT Service Desk are automated
Your agents are too busy resolving incidents or managing simple recurring requests on level 0 or 1.

→ Adjustment #1

Error #2:
You have not identified the automation use cases

You think in terms of technology and not in terms of use.
Automation priorities are poorly defined.
You don't know your people well and they can't fully use your existing solutions.

→ Adjustment #2

Error #3:
he digital path of your personas is not optimal.

There is no end to end digital experience.
You have difficulty to make human and automation coexist.

→ Adjustment #3

Error #4:
You have not implemented a data and knowledge culture

You don't use your data to understand the questions your users ask your service desk on a daily basis..
You have not digitized the procedures that allow you to support the user in the resolution of his problem.
You do not have the processes in place that allow you to know the impact of your knowledge in the support of your users

→ Adjustment #4

The 4 errors that block the automation of your it service desk

What you will learn

📈

Improve your Shift Left strategy by rethinking it around the digital world.

🔎

Build a clear roadmap and automate priority use cases for your IT Service Desk.

🚀

Optimize the digital journey of your target users by combining the digital and human aspects.

📚

Establish a culture of data and knowledge

The Host
Bertrand Lafforgue

Who is this Webinar for?

Head of Innovation or IT Transformation

Product Owner of ITSM solutions

Head of an Enterprise IT Service Desk

User Experience Manager

When the service desk
is poorly automated :

Less than
20%
of the employees

Less than
15%
of the service desk

Less than
15%
of the employees

For 4 years, Konverso has been assisting numerous companies such as Veolia, SADE, Pôle Emploi, Transdev, Alten, in the digital transformation of their Service Desk.

We support organizations around the world in all industries

The content in details

Error #1:
Your Shift Left Strategy Has Little Impact

Error #2:
You have not identified the automation use cases

Error #3:
he digital path of your personas is not optimal.

Error #4:
You have not implemented a data and knowledge culture

RECOGNIZED BY GLOBAL ANALYST FIRMS

Konverso among the top vendors
in the Forrester report

Everest Group ranks Konverso among top vendors in their latest report

Why choose Konverso?

RECOGNIZED BY
INDUSTRY ANALYSTS

A DYNAMIC ECOSYSTEM
OF PARTNERS

COMPLIANCE AND
CERTIFICATIONS

NO CODE
PLATFORM

MULTIPLE
DEPLOYMENT OPTIONS

ATTRACTIVE
ECONOMIC MODEL

The 4 errors that block the automation of your it service desk

What you will learn

📈

Improve your Shift Left strategy by rethinking it around the digital world.

🔎

Build a clear roadmap and automate priority use cases for your IT Service Desk.

🚀

Optimize the digital journey of your target users by combining the digital and human aspects.

📚

Establish a culture of data and knowledge

The Host Bertrand Lafforgue

Who is this Webinar for?

Head of Innovation or IT Transformation

Product Owner of ITSM solutions

Head of an Enterprise IT Service Desk

User Experience Manager

When the service desk is poorly automated :

Less than 20% of the employees

Less than 15% of the service desk

Less than 15% of the employees

For 4 years, Konverso has been assisting numerous companies such as Veolia, SADE, Pôle Emploi, Transdev, Alten, in the digital transformation of their Service Desk.

We support organizations around the world in all industries

The content in details

Error #1: Your Shift Left Strategy Has Little Impact

Error #2: You have not identified the automation use cases

Error #3: he digital path of your personas is not optimal.

Error #4: You have not implemented a data and knowledge culture

RECOGNIZED BY GLOBAL ANALYST FIRMS

Konverso among the top vendorsin the Forrester report

Everest Group ranks Konverso among top vendors in their latest report

Why choose Konverso?

RECOGNIZED BYINDUSTRY ANALYSTS

A DYNAMIC ECOSYSTEMOF PARTNERS

COMPLIANCE ANDCERTIFICATIONS

NO CODEPLATFORM

MULTIPLEDEPLOYMENT OPTIONS

ATTRACTIVEECONOMIC MODEL

The Host
Bertrand Lafforgue

When the service desk
is poorly automated :

Less than
20%
of the employees

Less than
15%
of the service desk

Less than
15%
of the employees

Error #1:
Your Shift Left Strategy Has Little Impact

Error #2:
You have not identified the automation use cases

Error #3:
he digital path of your personas is not optimal.

Error #4:
You have not implemented a data and knowledge culture

Konverso among the top vendors
in the Forrester report

RECOGNIZED BY
INDUSTRY ANALYSTS

A DYNAMIC ECOSYSTEM
OF PARTNERS

COMPLIANCE AND
CERTIFICATIONS

NO CODE
PLATFORM

MULTIPLE
DEPLOYMENT OPTIONS

ATTRACTIVE
ECONOMIC MODEL