Generative AI AT THE HEART OF THE CUSTOMER EXPERIENCE 2024
This guide will provide you with insight into:
What are the key figures that determine the evolution of the customer experience?
What are the biggest trends in customer experience
How to improve the customer experience using Generative AI?
What are the key figures that explain the evolution of generative AI for customer experience?
What are the main industries using generative AI?
What are Konverso's solutions to give superpowers to your organization?
Konverso's Solutions
Agent Assist
By assisting contact center agents at every step of the way, Agent Assist becomes their best friend. Agent Assist accelerates new agent onboarding, provides the best recommendationsin seconds, and takes care of repetitive tasks so that your contact center agent can focus solely on the customer.
Konverso's Virtual Agent
Konverso’s Virtual Agent is proactive, personalized and connected. Available anywhere, it leverages organization's data, knowledge, and systems to deliver outcomes and an amazing experience.
Intelligent Routing
Intelligent Routing will transport your company to dizzying heights! Our innovative technology processes vast quantities of data, and usesintelligent algorithmsto instantly triage and direct all incoming messages, emails, and webforms to the appropriate assignment group.
"We benefited from very successful support during the audit and scoping phase of the project, which enabled us to identify the automation solution best suited to our context and our data."
POLE EMPLOI - Jean-Claude DI MARTINO
Proximity Services And Deployment Department, Pôle Emploi
"Konverso's Virtual Agent is a great add-on to our ITSM Platform to deflect contacts to our service desk. Combined with our live chat, it delivers a unique digital user experience."
VEOLIA - Russell Park
Service Desk Manager
"We're pleased to welcome Konverso's IVA to the Microsoft Azure Marketplace which offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure."
MICROSOFT AZURE - Sajan Parihar
Senior Director
We support organizations around the world in all industries
