---
title: CUSTOMER STORIES
description: Discover Konverso's customer success stories, showcasing how AI agents improve service desk support and automate workflows.
---

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# CUSTOMER STORIES

Discover Konverso's customer success stories, showcasing how AI agents improve service desk support and automate workflows.

<https://www.konverso.ai/customer-stories-en/how-veolia-automates-it-service-desk-with-konverso-virtual-agent>

![Customer Story: Veolia Automates IT Desk with Konverso Virtual Agent](https://www.konverso.ai/hs-fs/hubfs/blog-zoom.jpg?width=1024&name=blog-zoom.jpg)

 Jun 20, 2025 12:13:08 PM

### Customer Story: Veolia Automates IT Desk with Konverso Virtual Agent

We set up the Kbot in 3 months and eventually expanded it to be accessible to all...

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<https://www.konverso.ai/customer-stories-en/story-colas-genai>

![Customer Story: The Generative AI IT Help Desk Assistant at Colas.](https://www.konverso.ai/hs-fs/hubfs/Logos%20partenaires/rect-Colas.png?width=1024&name=rect-Colas.png)

 Jan 17, 2024 8:03:51 AM

### Customer Story: The Generative AI IT Help Desk Assistant at Colas.

Read Time: 3 minutes

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<https://www.konverso.ai/customer-stories-en/nowbrains-chatbot-konverso>

![NowBrains adopts Konverso’s Chatbot](https://www.konverso.ai/hs-fs/hubfs/pexels-picjumbocom-461077%20%281%29%20%281%29%20%281%29%20-%20copie.jpeg?width=1024&name=pexels-picjumbocom-461077%20%281%29%20%281%29%20%281%29%20-%20copie.jpeg)

 Nov 21, 2023 2:30:00 PM

### NowBrains adopts Konverso’s Chatbot

NowBrains is an expert in information systems for SMBs and intermediate-sized enterprises...

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<https://www.konverso.ai/customer-stories-en/colas-virtual-agent-konverso-0>

![Customer Story : Colas and Konverso’s IT Virtual Agent](https://www.konverso.ai/hs-fs/hubfs/utilisation-des-tablettes-sur-le-chantier-min_0.jpg?width=1024&name=utilisation-des-tablettes-sur-le-chantier-min_0.jpg)

 Feb 16, 2023 8:14:00 AM

### Customer Story : Colas and Konverso’s IT Virtual Agent

Colas, a subsidiary of Bouygues group, is the world leader in road construction. In the...

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<https://www.konverso.ai/customer-stories-en/customer-story-pole-emploi>

![Pôle Emploi Transforms IT Help Desk with AI](https://www.konverso.ai/hs-fs/hubfs/metiers_pe_org_new.jpg?width=1024&name=metiers_pe_org_new.jpg)

 Jan 26, 2023 8:15:00 AM

### Pôle Emploi Transforms IT Help Desk with AI

Pôle Emploi aims to deliver the finest IT support for its employees for them to best...

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