WEBINAR

How machine learning automates employee contact center

Machine learning (ML) holds significant promise for IT service management, for instance for incident categorization and routing.

Content of this On-Demand Webinar:
This On-Demand Webinar is an open discussion where I want to demystify machine learning and get your service desk team in the comfort zone.
I will discuss three use cases in IT Service Desk where Machine Learning generates tangible business benefits for customers.

What you will learn

📈

Three Machine Learning use cases to improve Service Desk Performance

🔎

Supervised and unsupervised Machine learning models

🚀

Key features and impact generated by the Konverso Predictive Intelligence platform

The Host
Bertrand Lafforgue

President and Co-founder of Konverso, Bertrand Lafforgue works alongside many companies in France and abroad to decipher their support service automation problems and develop appropriate solutions.

Who is this Webinar for?

Head of Innovation or IT Transformation

Product Owner of ITSM solutions

Head of an Enterprise IT Service Desk

User Experience Manager

When the service desk
is poorly automated :

Less than
20%
of the employees

log on to the IT Service Desk self-service portal to report incidents

Less than
15%
of the service desk

agent activities are automated.

Less than
15%
of the employees

use the telephone to contact their service desk for simple requests

For 4 years, Konverso has been assisting numerous companies such as Veolia, SADE, Pôle Emploi, Transdev, Alten, in the digital transformation of their Service Desk.

"Konverso’s Virtual Agent is a great add-on to our ServiceNow Platforms to deflect 45% of our live chat contacts. It delivers a unique digital user experience to our users"

Russell PARKER

Service Desk Manager at Veolia

How machine learning automates employee contact center

What you will learn

📈

Three Machine Learning use cases to improve Service Desk Performance

🔎

Supervised and unsupervised Machine learning models

🚀

Key features and impact generated by the Konverso Predictive Intelligence platform

The Host
Bertrand Lafforgue

Who is this Webinar for?

Head of Innovation or IT Transformation

Product Owner of ITSM solutions

Head of an Enterprise IT Service Desk

User Experience Manager

When the service desk
is poorly automated :

Less than
20%
of the employees

Less than
15%
of the service desk

Less than
15%
of the employees

For 4 years, Konverso has been assisting numerous companies such as Veolia, SADE, Pôle Emploi, Transdev, Alten, in the digital transformation of their Service Desk.

We support organizations around the world in all industries

RECOGNIZED BY GLOBAL ANALYST FIRMS

Konverso among the top vendors
in the Forrester report

Everest Group ranks Konverso among top vendors in their latest report

Why choose Konverso?

RECOGNIZED BY
INDUSTRY ANALYSTS

A DYNAMIC ECOSYSTEM
OF PARTNERS

COMPLIANCE AND
CERTIFICATIONS

NO CODE
PLATFORM

MULTIPLE
DEPLOYMENT OPTIONS

ATTRACTIVE
ECONOMIC MODEL

How machine learning automates employee contact center

What you will learn

📈

Three Machine Learning use cases to improve Service Desk Performance

🔎

Supervised and unsupervised Machine learning models

🚀

Key features and impact generated by the Konverso Predictive Intelligence platform

The Host Bertrand Lafforgue

Who is this Webinar for?

Head of Innovation or IT Transformation

Product Owner of ITSM solutions

Head of an Enterprise IT Service Desk

User Experience Manager

When the service desk is poorly automated :

Less than 20% of the employees

Less than 15% of the service desk

Less than 15% of the employees

For 4 years, Konverso has been assisting numerous companies such as Veolia, SADE, Pôle Emploi, Transdev, Alten, in the digital transformation of their Service Desk.

We support organizations around the world in all industries

RECOGNIZED BY GLOBAL ANALYST FIRMS

Konverso among the top vendorsin the Forrester report

Everest Group ranks Konverso among top vendors in their latest report

Why choose Konverso?

RECOGNIZED BYINDUSTRY ANALYSTS

A DYNAMIC ECOSYSTEMOF PARTNERS

COMPLIANCE ANDCERTIFICATIONS

NO CODEPLATFORM

MULTIPLEDEPLOYMENT OPTIONS

ATTRACTIVEECONOMIC MODEL

The Host
Bertrand Lafforgue

When the service desk
is poorly automated :

Less than
20%
of the employees

Less than
15%
of the service desk

Less than
15%
of the employees

Konverso among the top vendors
in the Forrester report

RECOGNIZED BY
INDUSTRY ANALYSTS

A DYNAMIC ECOSYSTEM
OF PARTNERS

COMPLIANCE AND
CERTIFICATIONS

NO CODE
PLATFORM

MULTIPLE
DEPLOYMENT OPTIONS

ATTRACTIVE
ECONOMIC MODEL