[WEBINAR] How Machine Learning automates Employee Contact Center


Machine learning (ML) holds significant promise for IT service management, for instance for incident categorization and routing.


This On-Demand Webinar is an open discussion where I want to demystify machine learning and get your service desk team in the comfort zone. I will discuss three use cases in IT Service Desk where Machine Learning generates tangible business benefits for customers.




Watch our free WEBINAR!

What you will learn

πŸ“ˆ Three Machine Learning use cases to improve Service Desk Performance

πŸ”Ž Supervised and unsupervised Machine learning models

πŸš€ Key features and impact generated by the Konverso Predictive Intelligence platform


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The Host: Bertrand Lafforgue

President and Co-founder of Konverso, Bertrand Lafforgue works alongside many companies in France and abroad to decipher their support service automation problems and develop appropriate solutions. 
Bertrand Lafforgue, founder of Konverso.

Who is this Webinar for? 


πŸ‘‰ Head of Innovation or IT Transformation 
πŸ‘‰ Product Owner of ITSM solutions
πŸ‘‰ Head of an Enterprise IT Service Desk
πŸ‘‰ User Experience Manager

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When the service desk is poorly automated

Less than 20%

Of the employees log on to the IT Service Desk self-service portal to report incidents.

Less than 15%

Of the Service Desk agent activities are automated.

More than 70%

Of the Employees use the telephone to contact their service desk for simple requests.

For 4 years, Konverso has been assisting numerous companies such as Veolia, SADE, PΓ΄le Emploi, Transdev, Alten, in the digital transformation of their Service Desk.

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Konverso’s Virtual Agent is a great add-on to our ServiceNow Platforms to deflect 45% of our live chat contacts. It delivers a unique digital user experience to our users
Russell PARKER
Service Desk Manager at Veolia