📈 Veolia's context and objectives to improve its performance
🔎 Veolia selection process to partner with the right vendor
🚀 Key features and impact generated by the Konverso Virtual Agent
📚 The learning and perspectives for future development
👉 Head of Innovation or IT Transformation
👉 Product Owner of ITSM solutions
👉 Head of an Enterprise IT Service Desk
👉 User Experience Manager
Of the employees log on to the IT Service Desk self-service portal to report incidents.
Of the Service Desk agent activities are automated.
Of the Employees use the telephone to contact their service desk for simple requests.
Konverso’s Virtual Agent is a great add-on to our ServiceNow Platforms to deflect 45% of our live chat contacts. It delivers a unique digital user experience to our users