[WEBINAR] How Veolia automates IT Service Desk

 

It is always interesting to learn from your peers.  Our latest On-Demand Webinar: How Veolia automates IT Service Desk with Konverso Virtual Agent- is an open discussion about key success factors, impact, user feedback, methodology, learnings, and perspectives.

 

Russell Parker from Veolia will share his experience with you during this 20 mins Webinar, 100% free! 

 

Watch our free WEBINAR!

What you will learn

πŸ“ˆ Veolia's context and objectives to improve its performance

πŸ”Ž Veolia selection process to partner with the right vendor

πŸš€ Key features and impact generated by the Konverso Virtual Agent

πŸ“š The learning and perspectives for future development 

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The Host: Bertrand Lafforgue

President and Co-founder of Konverso, Bertrand Lafforgue works alongside many companies in France and abroad to decipher their support service automation problems and develop appropriate solutions. 
Bertrand Lafforgue, founder of Konverso.
 

Who is this Webinar for? 

 

πŸ‘‰ Head of Innovation or IT Transformation 
πŸ‘‰ Product Owner of ITSM solutions
πŸ‘‰ Head of an Enterprise IT Service Desk
πŸ‘‰ User Experience Manager

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When the service desk is poorly automated

Less than 20%

Of the employees log on to the IT Service Desk self-service portal to report incidents.

Less than 15%

Of the Service Desk agent activities are automated.

More than 70%

Of the Employees use the telephone to contact their service desk for simple requests.

For 4 years, Konverso has been assisting numerous companies such as Veolia, SADE, PΓ΄le Emploi, Transdev, Alten, in the digital transformation of their Service Desk.

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Konverso’s Virtual Agent is a great add-on to our ServiceNow Platforms to deflect 45% of our live chat contacts. It delivers a unique digital user experience to our users
Russell PARKER
Service Desk Manager at Veolia