Artificial intelligence has significantly increased the performance of automatic language comprehension, speech recognition and synthesis, as well as the ability to learn new cases thanks to machine learning. This allows a more natural exchange between the client and the Callbot and provides a precise response depending on the context. The performance of the automated processing of customer requests is significantly increased.
Position the callbot in overflow or in the first line
Handle simple requests end-to-end without asking your agents.
Absorb peak loads.
Increase the impact of self-care
Offer natural and fluid conversations
Optimize the customer journey
Combine Callbot and Human agent in a fluid and optimal way
Save thousands of hours of work
Automate tasks with no added value
Divide the cost of handling calls Automate conversations, in part or end-to-end.
Easily absorb peak loads and reduce callbacks
Multi-channel integration
Out-of-the-box Conversation Topics
Integration with Live Chat
Conversational workflow designer
Push Notification
Conversational search across knowledge bases
Robotic Process Automation integration
ITSM integration
Accept call from any phone and connect users with Konverso’s bot via AudioCodes’ Voice.AI gateway.
Authenticate users based on the caller’s number.
Text-to-Speech (Google, Azure, AWS, Yandex)
Speech-To-Text (Google, Azure, AudioCodes, Yandex)
Multilingual voice interaction (French, English, German, Spanish…)
Choice of different voices (Male/Female)
Leverage Konverso unique and rich NLP engine
Benefit from Konverso Natural Language Understanding engine to capture the meaning of the user intent
Respond in second to user with Konverso rich Natural Language Generation
Konverso provides an AI platform with ready-to-use scenarios and solutions to automate employee and customer support. Our portfolio is comprised of solution such Virtual Agent for Service Desk, Virtual Agent for Customer support, AI search, and Automated Routing.
Email : contact@konverso.ai
Phone Number : +33 (0)1 41 10 83 53
Address :
98 route de la Reine – 92100 Boulogne Billancourt