Voicebot & Callbot

 

Konverso partners with leading VoiceAi solution providers for users to interact with Virtual Agents through voice in the most natural way.

 

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Voice is a natural way for employees to interact and to collaborate. Our solution supports Voice and Call capabilities, in partnership with AudioCodes.

This multichannel integration assures that employees can connect with bots through the channels they are the most comfortable with, including Microsoft Teams or a simple phone call.

How Voicebot saves the helpdesk’s time and budget 

0%

of users still call the IT help desk rather than use self-services.

0%

of help-desk calls relate to Windows password unlock, which can only be managed by a voicebot.

Konverso Voice & Call Bot features in details

 

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Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.
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Virtual agent for servicenow

Konverso has built a Virtual Agent that integrates with ServiceNow Knowledge base, Service Catalogue, Live Chat, Incident, Request and more. Its pricing model is aligned on customer success and user adoption

 

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Virtual Agent for Digital Workplace

Customer can now turn Microsoft Teams into an autonomous IT support channel. Employee can access Kbot via Teams (conversations or apps) and get things done and perfectly integrated with their ITSM

 

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