Voice is a natural way for employees to interact and to collaborate. Our solution supports Voice and Call capabilities, in partnership with AudioCodes.
This multichannel integration assures that employees can connect with bots through the channels they are the most comfortable with, including Microsoft Teams or a simple phone call.
of users still call the IT help desk rather than use self-services.
of help-desk calls relate to Windows password unlock, which can only be managed by a voicebot.