Artificial intelligence has significantly increased the performance of automatic language comprehension, speech recognition and synthesis, as well as the ability to learn new cases thanks to machine learning. This allows a more natural exchange between the client and the Callbot and provides a precise response depending on the context. The performance of the automated processing of customer requests is significantly increased.
Position the callbot in overflow or in the first line
Handle simple requests end-to-end without asking your agents.
Absorb peak loads.
Increase the impact of self-care
Offer natural and fluid conversations
Optimize the customer journey
Combine Callbot and Human agent in a fluid and optimal way
Save thousands of hours of work
Automate tasks with no added value
Divide the cost of handling calls Automate conversations, in part or end-to-end.
Easily absorb peak loads and reduce callbacks