VIRTUAL AGENT FOR SERVICE DESK AUTOMATION

 

Konverso’s Intelligent Virtual Agent brings pre-built conversations for the most common enterprise scenarios (IT, HR,..) to make it easy for employees to get things done quickly and to automate 30 to 50% of Level 1 contacts.

 

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Key features of our Virtual Agent

Multichannel Access

 

Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, Slack, Google Chat.

Supervised learning

 

A unique patent-pending function that allows Agent to supervise how the Virtual Agent learns from human conversations 

Pre-built scenarios

 

Quickly deploy existing  and most common enterprise IT scenarios and leverage intuitive graphical user interface to create more conversational scenarios without code

Automation

 

Virtual Agent can automate actions such as add/ delete users to a Microsoft 365 group and more based on rest API.

 

 

Konverso’s value for Enterprise Service Management

30%

Reduction in calls to support operations

5%

Increase in employee productivity

40%

Increase in agent and employee satisfaction

Is your Help Desk optimized enough?

With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.

 

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Success Story

In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.

 

Full Veolia Success Story

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Additional Virtual Agent features

 

Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.

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Automate Customer support

Konverso’s AI platform helps B2B enterprises automate their customer support. Support agents can focus on complex incidents while delegating to the platform repetitive tasks.

 

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Konverso's conversational search

Automated Triage and Routing

Konverso’s platform automates the repetitive and time-consuming processes of classifying, routing tickets or emails for agents. Combined with Virtual Agent for Enterprise Service Management, it will also perform diagnostic and resolution.

 

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Konverso's Virtual agent for microsoft 365

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