Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
Reduction in calls to support operations
Increase in employee productivity
Increase in agent and employee satisfaction
In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.