Virtual Agent for IT Service Desk


Konverso’s Intelligent Virtual Agent brings pre-built conversations for the most common enterprise IT scenarios to make it easy for employees to get things done quickly


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Key features of our Virtual Agent

Multichannel Access

Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more

Automated learning

A unique patent-pending function that allows the Virtual Agent to learn automatically from human conversations 

Pre-built conversational scenario

Quickly deploy intelligent conversations for the most common enterprise IT scenarios.

Extend conversational scenarios

Leverage intuitive graphical user interface and built-in NLP engine to build, test and deploy more scenarios without coding 


Konverso’s value for IT service desks


reduction in calls to IT support


increase in employee productivity


increase in agent and employee satisfaction


Case Study

Konverso’s digital assistant currently handle 30% of Computacenter’s user requests with 20% fully automated answers. It will handle 50% of the requests by the end of 2020, with 40% automated scenarios.


Full Computacenter case study


Additional Virtual Agent features


Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.
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Conversational Search

Now users can ask questions in their own words via our natural-language interface and find relevant responses. Konverso can search across multiple knowledge bases inside and outside your enterprise. 


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Virtual Agent for Microsoft 365

Customer can now turn Microsoft Teams into an autonomous IT support channel. Employee can access Kbot via Teams (conversations or apps) and get things done and perfectly integrated with their ITSM


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