Multichannel Access
Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
Konverso’s digital assistant currently handle 30% of Computacenter’s user requests with 20% fully automated answers. It will handle 50% of the requests by the end of 2020, with 40% automated scenarios.
Now users can ask questions in their own words via our natural-language interface and find relevant responses. Konverso can search across multiple knowledge bases inside and outside your enterprise.
Customer can now turn Microsoft Teams into an autonomous IT support channel. Employee can access Kbot via Teams (conversations or apps) and get things done and perfectly integrated with their ITSM
