Virtual Agent for IT Service Desk

 

Konverso’s Intelligent Virtual Agent brings pre-built conversations for the most common enterprise IT scenarios to make it easy for employees to get things done quickly

 

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Key features of our Virtual Agent

Multichannel Access

Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more

Automated learning

A unique patent-pending function that allows the Virtual Agent to learn automatically from human conversations 

Pre-built conversational scenario

Quickly deploy intelligent conversations for the most common enterprise IT scenarios.

Extend conversational scenarios

Leverage intuitive graphical user interface and built-in NLP engine to build, test and deploy more scenarios without coding 

 

Konverso’s value for IT service desks

30%

Reduction in calls to support operations

5%

Increase in employee productivity

40%

Increase in agent and employee satisfaction

Is your Help Desk optimized enough?

With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.

 

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Success Story

In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.

 

Full Veolia Success Story

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Additional Virtual Agent features

 

Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.

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Virtual Agent for HR

Konverso’s Intelligent HR Virtual Agent helps employees in HR queries and empowering HR staff to take up important tasks

 

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Konverso's conversational search

TicketIQ

Konverso’s TicketIQ automates the repetitive and time-consuming processes of creating, classifying, routing tickets for agents. Combined with Virtual Agent for IT Service Desk it will also perform diagnostic and resolution.

 

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Konverso's Virtual agent for microsoft 365

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