Virtual Agent for IT Service Desk

 

Konverso’s Intelligent Virtual Agent brings pre-built conversations for the most common enterprise IT scenarios to make it easy for employees to get things done quickly

 

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Key features of our Virtual Agent

Multichannel Access

Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more

Automated learning

A unique patent-pending function that allows the Virtual Agent to learn automatically from human conversations 

Pre-built conversational scenario

Quickly deploy intelligent conversations for the most common enterprise IT scenarios.

Extend conversational scenarios

Leverage intuitive graphical user interface and built-in NLP engine to build, test and deploy more scenarios without coding 

 

Konverso’s value for IT service desks

30%

Reduction in calls to support operations

5%

Increase in employee productivity

40%

Increase in agent and employee satisfaction

Is your Help Desk optimized enough?

With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.

 

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Success Story

In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.

 

Full Veolia Success Story

Capture d’écran 2020-11-13 à 2.53.04 PM

Additional Virtual Agent features

 

Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.
ServiceNow logo Atlassian Logo Microsoft Logo Automation anywhere logo Computacenter logo Micro Focus logo Upland logo

Conversational Search

Now users can ask questions in their own words via our natural-language interface and find relevant responses. Konverso can search across multiple knowledge bases inside and outside your enterprise. 

 

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Konverso's conversational search

Virtual Agent for Microsoft 365

Customer can now turn Microsoft Teams into an autonomous IT support channel. Employee can access Kbot via Teams (conversations or apps) and get things done and perfectly integrated with their ITSM

 

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Konverso's Virtual agent for microsoft 365

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