Multichannel Access
Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.
In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.
Now users can ask questions in their own words via our natural-language interface and find relevant responses. Konverso can search across multiple knowledge bases inside and outside your enterprise.
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Customer can now turn Microsoft Teams into an autonomous IT support channel. Employee can access Kbot via Teams (conversations or apps) and get things done and perfectly integrated with their ITSM
