Multichannel Access
Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
A unique patent-pending function that allows the Virtual Agent to learn automatically from human conversations
Quickly deploy intelligent conversations for the most common enterprise IT scenarios.
Leverage intuitive graphical user interface and built-in NLP engine to build, test and deploy more scenarios without coding
Reduction in calls to support operations
Increase in employee productivity
Increase in agent and employee satisfaction
In the first weeks of the Covid-19 pandemic, Veolia decided to automate its IT Help Desk, to provide greater IT support to the teams transitioning from the office to work-from-home. Since June, Konverso’s Intelligent Virtual Agent has been live on Veolia UK & Ireland’s ITSM based on ServiceNow.
Use the native, built-in NLU engine for IT Service Desk for intent and entity recognition. Create and adapt models dedicated to your organization’s jargon and acronyms without writing a line of code
Configure new automation scenario in-conjunction with market leading RPA solutions such as UIPATH and Automation Anywhere
Connect your Virtual Agent to multiple knowledge systems such as ServiceNow, SharePoint, Confluence and others (lien vers le chatbot FAQ). Subject matter experts will train the Virtual Agent, with an intuitive UI and underlying deep learning models, to answer employee’s frequent questions with high accuracy.
Virtual Agent is plug and play into ServiceNow, JIRA and other IT Service Management platforms to unlock more value for your past investment including data, workflow, live Chat
Pre-built analytics and dashboards to analyze satisfactions, conversations and optimize where it matters.
Integration with Live Chat upstream and downstream for unique user experience
Konverso provides a conversational AI platform to build virtual assistants that bring a new experience to business users and increase their productivity.
Email : contact@konverso.ai
Phone Number : +33 (0)1 41 10 83 53
Address :
98 route de la Reine – 92100 Boulogne Billancourt