Konverso’s Intelligent Virtual Agent brings pre-built conversations for the most common enterprise IT scenarios to make it easy for employees to get things done quickly
Key features of our Virtual Agent
Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
A unique patent-pending function that allows the Virtual Agent to learn automatically from human conversations
Pre-built conversational scenario
Quickly deploy intelligent conversations for the most common enterprise IT scenarios.
Extend conversational scenarios
Leverage intuitive graphical user interface and built-in NLP engine to build, test and deploy more scenarios without coding
Konverso’s value for IT service desks
reduction in calls to IT support
increase in employee productivity
increase in agent and employee satisfaction
Konverso’s digital assistant currently handle 30% of Computacenter’s user requests with 20% fully automated answers. It will handle 50% of the requests by the end of 2020, with 40% automated scenarios.
Connect your Virtual Agent to multiple knowledge systems such as ServiceNow, SharePoint, Confluence and others (lien vers le chatbot FAQ). Subject matter experts will train the Virtual Agent, with an intuitive UI and underlying deep learning models, to answer employee’s frequent questions with high accuracy.