Virtual Agent for Digital Workplace

 

Unlock the value of your Digital Workplace with the first out-of-the box Virtual Agent for Microsoft 365 on Azure cloud 

 

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Konverso is a Microsoft Partner with an instantly deployable and scalable Virtual Agent solution hosted on Microsoft Azure cloud. Kbot for Microsoft 365 is also fully integrated with Microsoft Teams and SharePoint.

 

Konverso value for digital workplace

30%

Reduction in calls to support operations

5%

Increase in employee productivity

40%

Increase in agent and employee satisfaction

 

Case Study

Konverso’s digital assistant currently handle 30% of Computacenter’s user requests with 20% fully automated answers. It will handle 50% of the requests by the end of 2020, with 40% automated scenarios.

Full Computacenter case study

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Additional Virtual Agent features

 

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Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.

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VIRTUAL AGENT FOR CUSTOMER SUPPORT Automation

Konverso’s Intelligent Virtual Agent helps customers automate their B2B support for their customers. Agents can focus on complex incidents while delegating to the Virtual Agent the responses to other queries.

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Virtual agent for servicenow by Konverso

Automated Triage and Routing

Konverso’s platform automates the repetitive and time-consuming processes of classifying, routing tickets and emails for agents. Combined with Virtual Agent for Service Desk it will also perform diagnostic and resolution.

 

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Virtual Agent for Conversational search

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