Ticket IQ

 

Konverso’s TicketIQ automates the repetitive and time-consuming processes of creating, classifying, routing tickets for agents. Combined with Virtual Agent for IT Service Desk it will also perform diagnostic and resolution.

 

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Konverso’s TicketIQ learns from past resolved tickets

Konverso’s TicketIQ offers machine learning based automation to classify and route high volumes of tickets, thereby dramatically improving productivity, improve resolution times, and reduce misclassification.

Multichannel Access

Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more

Automated learning

A unique patent-pending function that allows the TicketIQ to learn automatically from past resolved tickets

Pre-built conversational scenario

Quickly deploy intelligent conversations for the most common enterprise IT scenarios.

Extend conversational scenarios

Leverage intuitive graphical user interface and built-in NLP engine to build, test and deploy more scenarios without coding 

 

Konverso’s value for IT service desks

Our solution supports service desk teams through historical ticket analysis and clustering. It can either recommend a new classification or perform auto-classification based on historical ticket. Konverso Smart Ticket reduces MTTR, bounce rates, and ticket misclassification.

 

Combined with Virtual Agent for Service Desk, it can automate knowledge resolution and ticket resolution notes and it can auto-resolve support requests across channels

30%

Reduction in calls to support operations

5%

Increase in employee productivity

40%

Increase in agent and employee satisfaction

Is your Help Desk optimized enough?

With our calculator, quickly analyze the potential savings that you could achieve by using a Virtual Agent.

 

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Success Story

NowBrains has decided to automate its IT Help Desk first-line support based on Konverso's technology. NowBrains will leverage Konverso's unique Machine Learning capabilities to learn from past resolved tickets provided by trusted agents and auto-triage tickets by classifying, routing, and assigning tickets to the right service agent

 

 

NowBrains selects Konverso Ticket IQ to automate IT Service Desk

Additional Virtual Agent features

 

Partner Ecosystem
Konverso works with a growing ecosystem of partners ranging from technology partners, to SI and Online Service Providers.

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