Enable employees to engage with Virtual Agent in self-service Portal, Microsoft Teams, and more
Konverso’s TicketIQ offers machine learning based automation to classify and route high volumes of tickets, thereby dramatically improving productivity, improve resolution times, and reduce misclassification.
Our solution supports service desk teams through historical ticket analysis and clustering. It can either recommend a new classification or perform auto-classification based on historical ticket. Konverso Smart Ticket reduces MTTR, bounce rates, and ticket misclassification.
Combined with Virtual Agent for Service Desk, it can automate knowledge resolution and ticket resolution notes and it can auto-resolve support requests across channels
Reduction in calls to support operations
Increase in employee productivity
Increase in agent and employee satisfaction
NowBrains has decided to automate its IT Help Desk first-line support based on Konverso's technology. NowBrains will leverage Konverso's unique Machine Learning capabilities to learn from past resolved tickets provided by trusted agents and auto-triage tickets by classifying, routing, and assigning tickets to the right service agent